Helping you is our Why

11/4/2024 (Permalink)

When a historic home was damaged by fire, SERVPRO was there to help the elderly homeowner recover from the loss.

When you talk to the employees at SERVPRO of Carbondale-Marion, they will tell you our customers are why they do what they do.

You are our why. Helping you is always going to be our mission.

Customers come to SERVPRO of Carbondale-Marion on some of the worst days of their lives. Because we know this, our team is trained with empathy, understanding and professionalism. Our team knows how to restore your home or business after water, fire, mold, or sewage damage, but they also know the importance of kindness and helping you recover.

As one of our customers noted, "They were amazing to work with and treated you like family, they were always one call away to help us through a very difficult time."

The SERVPRO Standard | SERVPRO of Carbondale/Marion

12/1/2023 (Permalink)

SERVPRO of Carbondale/Marion is the restoration company you can depend on

What makes SERVPRO of Carbondale/Marion stand above other restoration companies?

1. Extensive Network and Prompt Response:

SERVPRO's widespread network of franchises is a key factor that sets us apart from our competitors. With locations across North America, SERVPRO can respond swiftly to emergencies, ensuring that help is readily available. This extensive coverage gives clients the confidence that they can rely on SERVPRO no matter where they are, a distinct advantage over restoration companies with more limited reach.

2. Technological Innovation:

SERVPRO's commitment to staying at the forefront of technology and innovation in the restoration industry is a significant competitive edge. The company consistently invests in state-of-the-art equipment and cutting-edge techniques, enabling us to handle restoration projects efficiently and effectively. This dedication to technological advancement positions SERVPRO as a leader in the industry, capable of delivering results that surpass client expectations.

3. Highly Trained and Certified Professionals:

The emphasis on continuous training and education for SERVPRO technicians is a testament to the company's commitment to expertise. The restoration industry is dynamic, with evolving standards and best practices. SERVPRO's highly trained and IICRC certified professionals are equipped with the knowledge and skills to navigate these changes seamlessly. Clients can trust that their restoration projects are in capable hands, with technicians who prioritize precision and excellence.

4. Comprehensive Range of Services:

SERVPRO's versatility in offering a comprehensive range of services distinguishes it as a one-stop solution for restoration needs. Whether facing water damage, storm damage fire damage, mold remediation, commercial restoration, general cleaning, or other issues, clients can rely on SERVPRO of Carbondale/Marion to provide expert solutions. This breadth of services simplifies the restoration process for clients, eliminating the need to coordinate with multiple companies for different aspects of a project.

5. 24/7 Emergency Response:

Disasters don't adhere to regular business hours, and we recognize the urgency of addressing restoration needs promptly. With a 24/7 emergency response service, clients can reach out to us at any time, ensuring that help is just a phone call away. This commitment to round-the-clock availability showcases SERVPRO' of Carbondale/Marion's dedication to being there for clients when they need assistance the most.

6. Restore Rather Than Replace Philosophy:

SERVPRO employs a "restore rather than replace" philosophy, demonstrating a commitment to both cost-effectiveness and environmental responsibility. By prioritizing restoration, waste is minimized and the environmental impact is reduced. This approach not only appeals to clients looking for sustainable solutions but also contributes to SERVPRO's reputation as a socially responsible company.

7. Stellar Reputation:

A stellar reputation is a valuable asset in any industry, and we have earned the trust of countless clients over the years. Positive reviews, testimonials, and word-of-mouth recommendations contribute to our standing as a reputable and reliable choice in the restoration industry. Our strong reputation instills confidence in potential clients, assuring them of the quality of service they can expect from us.

8. Transparent Communication:

Effective communication is a cornerstone of client satisfaction, and SERVPRO of Carbondale/Marion excels in keeping clients informed throughout the restoration process. From initial assessment to project completion, clients are provided with clear and transparent communication. This open dialogue ensures that clients have a thorough understanding of the work being done and allows for any questions or concerns to be addressed promptly.

9. Strategic Insurance Partnerships:

SERVPRO's strategic partnerships with major insurance companies streamline the restoration process for clients dealing with insurance claims. We understand the complexities of the claims process and collaborates closely with insurers to expedite the resolution. This level of cooperation not only reduces the burden on clients but also sets SERVPRO apart by providing a seamless and hassle-free experience during what can already be a stressful time.

In conclusion, our advantage over other restoration companies lies in our extensive network, technological innovation, highly trained professionals, comprehensive services, 24/7 emergency response, restore rather than replace philosophy, stellar reputation, transparent communication, and strategic insurance partnerships. Collectively, these factors position us as the standout choice for individuals and businesses seeking top-notch restoration services in the Carbondale/Marion, Illinois area. 

Faster To Any Sized Disaster

8/27/2022 (Permalink)

SERVPRO of Carbondale/Marion is quicker to any size disaster.  Our company takes pride in getting homes and businesses back to like it never happened condition and doing so quicker than our competitors.  Our equipment is top of the line and our employees are trained regularly to stay educated on the up and coming technologies available to us.  Much like everything else in our lives, the fire and water restoration is becoming more and more digital so making sure our employees are trained on all of the newest technologies is a must.  

We help homeowners and businesses prepare for when tragedy strikes by giving them information on steps to take and also by setting up emergency ready plans to execute when those unexpected events occur.  For questions on what to do and how to help prevent these tragedies from happening give us a call at 618-998-8828 and have one of our team members come to you with a plan.

SERVPRO of Carbondale/Marion your leader in commercial and residential restoration. We make fire and water cleanup and restoration, "Like it never even happened."

The Tools We Use at SERVPRO

10/11/2021 (Permalink)

At SERVPRO of Cabondale/Marion we make sure each and every job is done to perfection. Its no surprise we use cutting edge industrial strength equipment to make sure that each job is handled correctly. 

Here are some of the unique tools we have to restore your property:

• An infrared camera is used to identify hidden water locations for the thorough removal of moister that is hidden from the  eye.
• Sensitive moisture meters/detectors, hygrometers, and other meters measure the extent of moisture saturation.
• Submersible and gas-powered pumps for continuous pumping of high-level water from events like floods. 
• Truck-mounted and portable extraction units perform efficient water removal.
• High-speed air movers to evaporate moisture at an efficient rate.
• Industrial grade dehumidifiers pull the water vapor from the air.
• Trailer mounted generators and desiccants (Large Commercial Air Dryer) to provide power and large scale drying capabilities.
• Air scrubbers to filter the air.
• The use of Thermal foggers and deodorization agents
• Specialty drying equipment that can penetrate hardwood floors

You can count on SERVPRO of Carbondale/Marion to serve you at the highest level so you can put your home or commercial business back to new condition.

The SERVPRO Advantage

10/2/2021 (Permalink)

When disaster strikes the only Restoration company you need to call is SERVPRO of Carbondale/Marion. 

With a dedicated and trained staff of over 40 people, your local SERVPRO offers the best in the industry, unmatched service and the equipment to make sure you are back into your home or business quickly. 

From fire, water or mold damage, SERVPRO of Carbondale/Marion can take care of any of those plus has a team able to put the finishing touches to put everything back together. With a full scale laundry service we are the only full service restoration company in the area. 

The reason so many home owners, business owners, insurance agents and adjusters choose SERVPRO is because they know they are getting the best in the business. 

We are available 24-7 365, to take care of any of your emergency needs. For more details or to schedule a free estimate call us today at 618-998-8828.

SERVPRO of Carbondale / Marion

7/27/2021 (Permalink)

SERVPRO of Carbondale/Fire is a full service fire, water and mold restoration company able to handle any size disaster that can strike a home or business. 

From having the best in equipment and continually training our team members SERVPRO of Carbondale/Marion is there to handle any disaster 24-7. With industrial strength equipment, we can get your home or business dry and odor free quickly and back to normal again.

Our full service includes the ability to handle any sized disaster but we are also able to put it back the way it was or even better with our Reconstruction team. 

We also work with every insurance company to ensure your claim is handled properly and making sure work gets done as quickly as possible.

We also offer free damage estimates to come in and inspect and assess the damage.  Contact us today to see how we can help at 618-998-8828

Free Estimate on Water Damage

5/19/2021 (Permalink)

When you notice water in your home, give SERVPRO of Carbondale/Marion a call to come in for a free estimate to determine the extent of the damages. It is essential to call in SERVPRO as soon as you see water to make sure the damages aren’t worse than what you can see. 

In some circumstances water can and will travel under your main flooring causing damage to your subfloor and maybe as far as into the floor joists. SERVPRO carries the tools to be able to dry hardwood floors without having to remove them. With a free estimate and inspection service we are also able to accurately pinpoint the affected area and begin a plan to get it dry as quickly as possible.

Continuing education is always essential for our staff, from constant in-house training plus  certification from IICRC The Institute of Inspection, Cleaning and Restoration Certification. A group that sets the standard in water restoration, ensuring that each job is handled to perfection.

From water damage to fire damage SERVPRO does it all for residential and commercial structures. Call us today for more details at 618-998-8828.

Smoke And Soot Damaged Laundry in Marion, IL

4/18/2021 (Permalink)

Your SERVPRO of Carbondale/Marion is a full service restoration company, taking care of all things fire, water and mold, but did you know they also do laundry?

Soft contents absorb a lot of the smoke odors and soot damage after a fire that a standard washing machine cannot get totally clean. With as nasty as smoke and soot can be, you now have a local option to restore those claims and further save on your insurance claim and premiums. 

SERVPRO of Carbondale/Marion carries state of the art specialized equipment that takes the odors and soot out of fire damaged clothing with a non-abrasive washing unit that doesn’t fade or damage clothing, plus uses eco friendly washing detergents making the materials safe to wear. 

The importance of this is that your laundry services will be taken care of correctly the first time and won’t have to be outsourced to a 3rd party in a different state. Call us today for more information 618-998-8828

Water Damage in Carbondale, IL

4/9/2021 (Permalink)

Who to call when your home or business in Carbondale, IL has water damage from a busted pipe, leaky water heater or flood? SERVPRO of Carbondale/Marion is your trusted source to get your home or business back in the dry and back to normal. 

Using industrial strength water extraction units, industrial strength fans and dehumidification equipment and specialty drying units, SERVPRO has it covered with certified and trained staff. 

At the first sign of water damage be sure to act quickly before water creates even more damage to your home or business.

For a free consultation and estimate please give SERVPRO of Carbondale/Marion a call, or let your insurance agent or adjuster know you prefer SERVPRO for all of your service needs. Call today at 618-998-8828

We are a Family!

9/30/2020 (Permalink)

SERVPRO of Carbondale/Marion is both a community-oriented and globally-oriented company. We love to give back to our community year-round. We do this through a myriad of community efforts, such as Chamber Luncheons and events, partaking in local events, golf tournaments and more. 

We understand the importance and impact of giving back. Being community & globally-oriented is one of many reasons we attribute our success to. SERVPRO of Carbondale/Marion wants to do anything we can to contribute to our community and show that we care! Here at SERVPRO of Carbondale/Marion, you are not just seen as a client; we welcome each individual we work with, into our SERVPRO family.

We’re a locally owned and operated business, so we live, work, play, and worship in this community, too, just like you.

Call us today for any of your restoration needs at (618) 998-8828. You can trust us like you trust your own family. 

Mold Facts

9/20/2020 (Permalink)

10 facts about mold:

• Mold infestation can quickly arise and spread throughout a home in 48-72 hours.
• Mold is present almost everywhere -- both indoors and outdoors.
• Mold spores are microscopic.
• Mold spores thrive on moisture and can quickly grow into colonies when exposed to water. 
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
• Microscopic spores serve as a conduit, which allow those spores to float along in the air and enter a home or business through windows and HVAC systems. They can even hitch a ride from your pets and travel indoors.
• Mold comes in many colors and shapes.

If you suspect that your residential or commercial property has a mold problem, SERVPRO of Carbondale/Marion fits the mold and can inspect, assess and remediate your property.

Why Choose Us?

6/26/2020 (Permalink)

Have you ever had fire damage, water damage, storm damage, or mold damage at your home or business and wondered what restoration company should I use? Here is one of many reasons why you should chose SERVPRO of Carbondale/Marion.

No matter the size or extent of damage you have at your commercial or residential property, SERVPRO of Carbondale/Marion has the capacity to handle all jobs -- large and small. We have the resources to handle storms and disasters. When a major storm hits, it may overwhelm other local restoration companies; but,  SERVPRO® of Carbondale/Marion can scale our resources by accessing the equipment and personnel to fit the needs. Additionally, we have easy access to SERVPRO Disaster Recovery Team, which specialize in major storms and catastrophic events.

Remember, this is just one reason to pick SERVPRO, but there are a number of other reasons. The next time you need the leading restoration company, simply call (618) 998-8828.

We are Proud to Serve You

4/23/2020 (Permalink)

Reviews like this remind us why we do what we do. SERVPRO of Carbondale/Marion focuses on their relationships with each individual that comes our way. We strive to highly please every home or business owner that calls on our restoration services. 

Your opinion matters to us. As a business, we want to highly satisfy every single customer. We accept your opinions and learn from them! Please contact us and let us know how we did at (628) 998-8828. 

Other ways to leave a review is on Facebook or Google reviews. Each month we have a drawing for the good reviews to choose a winner for a gift card. We want to hear from you, so give us a review for your chance to win our monthly review drawing! 

SERVPRO of Carbondale/Marion is proud to serve such an amazing community!

We continue to serve during this time!

4/8/2020 (Permalink)

SERVPRO of Carbondale/Marion is here to serve you 24/7, even during this time. COVID-19 has caused a lot of worry and shut downs in Illinois. But the one thing COVID-19 has not shut down is disasters. There are still fires, floods, and storm damage that is happening. It is our job to continue to take care of all of you during this time. Our office is services are still available 24/7 and our team is ready to help when needed! Do not hesitate to call!!  We appreciate your support during this time and will continue to come to your rescue when you need us. Call us today at (618) 998-8828 if you have an issue. We will be there as fast as we can! 

SERVPRO of Carbondale/Marion is still ready for any sized disaster! 

Never doubt our SERVPRO Heroes! We will be here for you no matter what! 

We are here to help!

4/8/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today—SERVPRO of Carbondale-Marion at (618) 998-8828.

Why Choose Us?

12/3/2019 (Permalink)

Why Many Insurance Carriers And Adjusters Use SERVPRO

SERVPRO of Carbondale/Marion has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Carbondale/Marion performs pretesting on every loss so we can determine if it can be restored.

Claims Inventory Service
SERVPRO of Carbondale/Marion can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Your Clients
We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. 

Here To Help 
The job of SERVPRO of Carbondale/Marion is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Storm Damage Clean Up

10/1/2019 (Permalink)

SERVPRO of Carbondale/Marion is a family owned and operated business and we are proud to serve our community along with other communities after storms hit cities all across the United States. 

All large loss teams are supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference between us and the other companies...is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. 

SERVPRO as a whole has served clients in the commercial industry in some of the following areas:

• The Hospitality Industry
• Property Managers
• Universities
• Municipalities
• The Pentagon

Here at SERVPRO of Carbondale/Marion we are ready to serve any area that has experienced storm damage. SERVPRO has teams across the United States ready to tackle any size disaster. Our training, technology, and equipment is next to none and our crews are the best out there.

Give us a call today to tarp your roof or board up your windows.

618-998-8828