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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO of Carbondale/Marion is Ready if Fire Damage Strikes

4/25/2023 (Permalink)

SERVPRO of Carbondale/Marion fire damage services. Our team is ready to serve businesses and families in the Carbondale/Marion area.

Our team is ready to serve businesses and families in the Carbondale/Marion area.

While cases where fire consumes an entire home in Carbondale or Marion, IN happen, there are many times in which the fire damage is minor. However, soot and smoke can damage the entire home, making even a small fire a disaster. You may feel hopeless and without options, but that’s not the case.

Involving a professional is the best way to reduce costs and prevent secondary damage.  Depending on the type of fire, and the way it is fueled, may require different techniques. SERVPRO of Carbondale/Marion is IICRC certified and has the experience to tackle difficult problems. The level and type of damage will likely require a unique response.  

Minor damages typically involve mostly smoke residue damage. The deposits are light to moderate, and restoration mostly involves a deep cleaning of the affected surfaces and fabrics. There are different techniques that are technicians use to remove the smoke odor and residue from your home. In this type, almost all the cleaning would be done onsite.

In more moderate damage situations, there will be smoke and heat damage on different surfaces. Your cabinets, drywall, and contents may have heat damage. Odors will likely be stronger at this damage degree as well. Our technicians will use varying techniques to remove items that are heavily damaged and determine what can be cleaned or will need to be replaced.

In majorly fire damaged homes, there is more severe heat damage throughout the home. Usually this is close to where the fire started, but this can leave parts of the structures framing charred. This often involves making structural repairs and gutting the heavily damaged parts of the home. Smoke damage is often heavy throughout. This requires extensive cleanup and removal of debris from the structure. Content cleaning for majorly damaged homes will need to be completed offsite.

Each fire damage situation is unique, and the process may vary depending on our customers' needs. We will explain the restoration process that is unique to your home upon onsite inspection. We are happy to answer any questions and make the process as stress free as possible.  

We also provide board up services to help protect your home from additional damage during extended repair.

As soon as the fire trucks leave, give SERVPRO of Carbondale/Marion a call. We will arrive onsite and help determine what your next step will be to reduce damage and work with your insurance company.

Our team is trained to address small and large fire damage projects. Our team is ready to serve businesses and families in the greater Carbondale/Marion area.

Call us and let us help you,(618) 998-8828

SERVPRO of Carbondale/Marion Provides Tips for Getting Your Home Tested For Mold?

4/25/2023 (Permalink)

SERVPRO of Carbondale/Marion mold remediation services SERVPRO of Carbondale/Marion is here to help with all your mold remediation services

When is time to get a sample for mold? If visible mold growth is present, sampling is unnecessary.

Surface sampling may be useful to determine if an area has been adequately cleaned or remediated. Sampling for mold should be conducted by professionals who have specific experience in designing mold sampling protocols, sampling methods and interpreting results.

Sample analysis should follow analytical methods recommended by the American Industrial Hygiene Association (AIHA), the American Conference of Governmental Industrial Hygienists (ACGIH), or other professional organizations.

Are there federal regulations or standards regarding mold testing?

Standards or Threshold Limit Values (TLVs) for airborne concentrations of mold, or mold spores, have not been set. Currently, there are no EPA regulations or standards for airborne mold contaminants.

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

The Mold Remediation Process

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. Learn more about our mold remediation process.

  1. Emergency Contact - (618) 998-8828
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings

SERVPRO of Carbondale/Marion your leader in commercial and residential mold restoration. We make fire and water cleanup and restoration, "Like it never even happened."

Protect Your Carbondale/Marion Home From Water Damage

4/25/2023 (Permalink)

Water damage in residential Carbondale/Marion home Protect your Carbondale/Marion home from water damage.

There are many ways to help protect your Carbondale/Marion home from water damages. Water losses occur when water finds its way outside of the appliances you rely on to run your household’s daily needs. When we think about the causes of severe water damage to our homes, we usually think about extreme weather like a hurricane or torrential rains. But the unfortunate reality is that extensive damage is often the result of ordinary household plumbing systems and appliances that fail – and these can be just as destructive to your home as an extreme weather event.

Preventative Measures

Fortunately, there are steps that you can take to help prevent water damage from plumbing problem in your St. Charles home. It is helpful to understand some of the common causes of water damage.

These may include:

• Heating and air-conditioning systems

• Water heaters

• Valves

• Appliances

• Pipes and plumbing fixtures

How to Detect Water Damages

Water damage can often go undetected, even if the telltale signs are there. Plumbing that is housed inside the walls of your home, in less-trafficked areas like a basement or attic, or behind a cabinet or appliance, can easily go unnoticed. That’s why it’s important to check your appliances and plumbing from time to time.

  • Know where the main water supply enters your home, locate the main shut-off valve and make sure it’s functioning properly.
  • If you will be away from home for an extended period, consider shutting off the water supply, but consult with a heating professional first to understand if doing so will compromise any other systems in your home. Maintain a temperature of at least 55 degrees in your home. Also, if your home is protected by a fire sprinkler system, do not turn off the water to this system, and maintain sufficient heat to prevent a freeze-up.
  • Consider having your air-conditioning system inspected regularly by a professional. Check around the unit for indications of leaks. Check the drain lines annually and clean them if they are clogged. Change the air filter annually at a minimum.
  • Inspect water heaters, showers, tubs, toilets, sinks, dishwashers, refrigerators and washing machines annually, and have them repaired if there are signs of leaks or corrosion. Be sure to include supply lines, hoses, connections and fittings in the inspection.
  • Check caulking around showers, bathtubs, sinks and toilet bases, and make repairs as needed.
  • If your refrigerator has an ice machine or water dispenser, check the hose between the wall and the refrigerator to determine if it is pinched or stressed. Also look for signs of leaking or wear and tear.
  • Check exposed plumbing (pipes, valves, etc.) for signs of leaking or corrosion. Have any pipe damage fixed immediately to prevent more costly repairs in the future.

For any questions or concerns about water damage in your home, call SERVPRO of Carbondale/Marion at (618) 998-8828

Water damage due to a plumbing issue in your home can be life-changing. But there are some common signs that homeowners can look for, and steps they can take, to help avoid a major water issue at home.

Consider this example:

A homeowner and his family head off for a three-week vacation. While they’re away, a minor toilet leak grows, until it reaches a pace of three gallons of water per minute. By the time the homeowners returned from their three-week vacation, the unaddressed leak had poured more than 30,000 gallons of water into their home. The water ruined furniture, fixtures and irreplaceable family valuables, and rendered the property virtually uninhabitable for an extended period of time.

But this is just a cautionary tale. The following guidance is meant to help you learn about the potential water issues from common plumbing problems and how you can take steps to help prevent disaster.

Causes For Plumbing Problems

Plumbing issues can occur anywhere in your home. Frequently, lack of maintenance is the root cause of these problems. However, other causes can include:

  • Manufacturing and design defects.
  • Installation errors.
  • Exposure to cleaning products (for example, by storing chemicals under the sink or by cleaning surfaces of plumbing components).

If caught early, many plumbing problems can be addressed before serious damage occurs. For this reason, regular inspection of your home’s visible plumbing parts can be critical. Knowing the lifespan of parts and appliances is also important, as is properly maintaining the other parts of your home and its features and systems.

Signs to Look For

Want to help prevent plumbing complications from damaging your home and potentially resulting in expensive property damage or loss? Start by visually inspecting your plumbing on a regular basis. Look for drips and slow leaks. Be sure to check the areas surrounding your pipes as well. If you see water damage on cabinetry or other nearby materials, there may be an active leak that you’ll want to locate.

Your entire home plumbing system may not be visible, but there are certain places in your home where you can readily inspect plumbing components:

  • Under sinks and washtubs.
  • Inside access panels near showers, sinks or appliances.
  • Attachments to toilets, water heaters and appliances.
  • Basements and crawl spaces.

You will want to look at any piping, valves and fittings in the areas listed above. Leaks are most common at connection points, so pay close attention to the plumbing connections on faucets, washing machines, refrigerators, dishwashers, water heaters, water filtration systems, shut-off valves and toilets. Your home’s piping system may also have multiple connections between various sections of pipe. Appliances and fixtures themselves can cause problems, so be sure to inspect those as well, and keep up with any regular maintenance recommended by the manufacturer.

The signs of a problem will vary by component. For example, problems in copper piping may look very different from problems in PEX, a common type of plastic piping. In general, you want to look for signs of corrosion, cracking, hazing, discoloration and mineral deposits from a water leak.

For any questions or concerns about water damage in your home, call SERVPRO of Carbondale/Marion at (618) 998-8828.

We are your leader in commercial and residential water damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

SERVPRO of Carbondale/Marion Commercial Restoration Services

4/12/2023 (Permalink)

SERVPRO of Carbondale/Marion commercial restoration services. SERVPRO of Carbondale/Marion helps with all your commercial restoration service needs.

SERVPRO of Carbondale/Marion offers many different services that we offer for commercial properties. We understand that it is difficult at times to schedule services during business hours, so we can work with you to find a time that best fits you and your company's needs.

If needed we can work in one section at a time in order to keep your business open while we work, or we can attempt to schedule it before or after business hours. 

In addition to our emergency water, fire, and storm clean up services we also offer many other cleaning services. These include, but are not limited to:  

  • Air Ducts and HVAC 
  • Biohazard 
  • Carpet and Upholstery 
  • Ceilings, Floors, and Walls 
  • Drapes and Blinds 
  • Odor Removal 
  • Sewage 
  • Trauma and Crime Scene 
  • Vandalism 


The faster SERVPRO of Carbondale/Marion arrives on-site to perform fire, smoke, and soot cleanup and restoration, the better the results— including lower claim costs.

Within four hours of a loss notification (and usually much earlier), SERVPRO of Carbondale/Marion will be on-site to help ensure a fire damage is handled properly by utilizing the following services:

Structural Cleaning

After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a thorough cleaning. SERVPRO® will pretest to determine the extent of damage, then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found within the structure.

Contents Cleaning

All the restorable contents in the affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. SERVPRO can provide wet or dry-cleaning services. Additionally, all other restorable contents will be cleaned and deodorized to preloss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, and much more. Finally, SERVPRO of St. Charles City can provide an inventory list of all “to be claimed” items.


SERVPRO of Carbondale/Marion provides specialized services that rid your insured’s home or place of business of offensive odors left behind by fire or smoke damage. We do not merely cover up lingering odors with a fragrance; we seek out the sources of the odor and remove them.  


If you have recently become a victim of commercial water damage, you may be wondering what you can do to mitigate your damages. There is a critical period in which certain actions must be taken to preserve as much of your property as possible and to decrease any health risks when water damage has occurred in a commercial space.

Preparing a Space for Water Damage Restoration

Before you enter your commercial space or any flooded building, you will need to make sure the electrical power to the structure is shut off. You should also be aware that during a flooding event, small animals or reptiles tend to seek shelter inside of buildings. Be prepared to deal with the discovery of wild animals in your space.

Protect yourself from entering any flooded building by wearing an organic vapor respirator. You can purchase these at any local paint and building supply stores. You also want to have rubber gloves, protective clothing, and eye protection. The first thing you should do is ventilate the affected areas by opening the windows and placing fans where possible.

Unfortunately, there likely will be items that you need to throw away. Any items that are porous and have absorbed contaminated floodwater cannot be restored. If your commercial space has drywall, mattresses, pillows, box springs, particle board, carpets or carpet pads, these will need to be discarded if they have become saturated. However, there is good news: If you have clothing or household fabrics that can be machine-washed, you may be able to salvage them. Use your washing machine to clean these items with a 10-minute soak at the minimum in hot water with detergent. The soap and normal wash should remove most of the contamination and any staining that is present.

Be aware that your commercial space will need a thorough professional inspection, cleaning and possibly restructuring. Water damaged walls and installations must be removed and repaired, and pockets of saturation should be exposed for drying and sanitizing. Always remember that mold growth could take a few days to appear as it thrives in a moist environment with organic-type materials such as paper or particle board and in temperatures that range between 60 and 86 degrees Fahrenheit. Keep good airflow throughout the interior environment, and maintain moderate temperatures to decrease the risk of any mold growth. It is also important that you let your space dry out before any rebuilding occurs.

If you would like more information on any of the services listed above, please call SERVPRO of Carbondale/Marion at (618) 998-8828.

SERVPRO of Carbondale/Marion Commercial Fire Services

9/7/2022 (Permalink)

After a commercial fire affected a Marion, IL business we were there to put things back to normal. An electrical fire sent smoke and soot throughout the business as the HVAC unit continued to run covering the kitchen and dining areas. 

With a large and unique floor plan, getting an exact sketch of the structure would normally be a difficult task. That's where SERVPRO of Carbondale/Marion uses the Matterport Camera Technology. Using this system allowed us to capture a full digital walk through of the building and the full sketch of the structure. The benefit of this allowed us to save a lot of time and money for the customer. 

Knowing the financial stress any commercial structure takes on with the loss of business that they take on each day they are closed is paramount to us. That's why businesses trust in SERVPRO to make sure they get back to open quickly. To find out more about the services we provide please call any time at 618-998-8828.

SERVPRO of Carbondale/Marion your leader in commercial and residential fire damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

Fire Damages Marion, IL Business

9/2/2022 (Permalink)

SERVPRO of Carbondale/Marion Illinois is one of the more than 1,900 franchises that specializes in fire and water restoration.  What does this mean to you?  This means you get highly trained individuals to respond to your needs quickly and efficiently.  

When a Marion, IL business had a fire recently, they made the call to SERVPRO of Carbondale/Marion to get them back up and running quickly to get customers back in the door. 

The definition of efficiency is to achieve maximum productivity with minimal wasted effort or expenses.  This is what our trained staff strive for at every call that comes to us with our number one goal to get you back to normal quickly with as little disruption to your life as possible.  

SERVPRO prides itself and its continually growing franchises in always setting the bar for customer satisfaction by constantly evolving and training each and every one of the staff with the most up to date technology.  To speak to one of our trained members give us a call at 618-998-8828

SERVPRO of Carbondale/Marion your leader in commercial and residential fire damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

Faster To Any Sized Disaster

8/27/2022 (Permalink)

SERVPRO of Carbondale/Marion is quicker to any size disaster.  Our company takes pride in getting homes and businesses back to like it never happened condition and doing so quicker than our competitors.  Our equipment is top of the line and our employees are trained regularly to stay educated on the up and coming technologies available to us.  Much like everything else in our lives, the fire and water restoration is becoming more and more digital so making sure our employees are trained on all of the newest technologies is a must.  

We help homeowners and businesses prepare for when tragedy strikes by giving them information on steps to take and also by setting up emergency ready plans to execute when those unexpected events occur.  For questions on what to do and how to help prevent these tragedies from happening give us a call at 618-998-8828 and have one of our team members come to you with a plan.

SERVPRO of Carbondale/Marion your leader in commercial and residential restoration. We make fire and water cleanup and restoration, "Like it never even happened."

Small Leaks Can Cause Big Damage in your Carbondale/Marion Home

8/22/2022 (Permalink)

When it comes to water in the home, some leaks are small and are easily cleaned up and fixed by the homeowner or a local handyman.  But, what do you do when the project at hand is too much to handle on your own?  

Give SERVPRO of Carbondale/Marion a call at 618-998-8828 to let their water mitigation experts get your place back to its pre-damaged condition faster.

You may be asking if your insurance will cover a claim like this.  Let one of our skilled project managers help walk you through the claims process and give you a better peace of mind.  Not to mention our skilled team members use the most advanced equipment to extract and dry out all affected areas in the home.

The equipment found in box stores won't dry out spaces like our professional grade equipment will. Find out why we are the best in Restoration Services and be the connection you need get you back into your home or business quicker. 

SERVPRO of Carbondale/Marion your leader in commercial and residential water damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

SERVPRO of Carbondale/Marion Provides Tips on How To Deal With Water Damage

8/17/2022 (Permalink)

As many of you know, the Earth is approximately 71% water.  However, most of us would like to keep our homes and business at a much smaller percentage.  Unless you have an aquarium or own an aquatic zoo.  

Know the steps for when water unexpectedly comes into your house or business.

  1. Stop the water at its source.
  2. Turn off the electricity. 
  3. Evacuate the premises.
  4. Call for help.  (This is where we come in!)

You may also try to move any furniture to dry ground or lift the furniture onto blocks to keep the feet from getting wet and causing even more damage.  In some instances where solid hardwood floors are damaged, calling SERVPRO quickly can help prevent damage to those floors. Utilizing cutting edge technology, we have the equipment to dry them in place saving precious time and money. 

Once our team members are on site they will begin the water remediation process and get you back to normal  For help with water damages give us a call at 618-998-8828.

SERVPRO of Carbondale/Marion your leader in commercial and residential water damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

What To Do When Summertime Storms Hit Your Carbondale/Marion Home

8/12/2022 (Permalink)

SERVPRO of Carbondale/Marion is happy to help and meet the needs of those that have been hit by natural disasters.  Being a part of the nation's tornado alley, we know a thing or two about heavy winds and the damages caused by them.  Our ready to meet any size disaster team is well educated and readily equipped for the calls to come when those storms hit.  

Did you know that each year, an estimated 17,400 fires are attributed to lightning in the United States?  If one of those fires happens to you and is put out in a timely manner, a call to SERVPRO will get you team members on site to keep any further damages from occurring.    

What about those times with heavy rainfall during a power outage?  We can be on site with generators to get your sump pump back up and running so the water damage in your basement will stay minimal and start the mitigation process and lifting furniture off the wet floor immediately.  

If a storm hits your area, don’t forget to call 618-998-8828.

SERVPRO of Carbondale/Marion your leader in commercial and residential storm damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

How SERVPRO of Carbondale/Marion Gets To Any Sized Disaster Quicker

8/7/2022 (Permalink)

When tragedy strikes your place of business there are a lot of uncertainties that hit you all at once.  Such as how long will you have to halt production, how many employees and their families will be affected and will your customers be understanding during this down time. 

Getting your business back up on its feet quickly and efficiently is of high importance and we at SERVPRO of Carbondale/Marion, understand and are qualified to do so.  Our goal for your company is to respond quickly, assess the damages and get to work on getting your organization back to pre-damage conditions with as little downtime as possible. 

We also offer services that are geared to get your organization prepared before any disaster takes place. 

To better prepare your business for such loss or to get you back to preloss condition, give us a call at 618-998-8828. 

SERVPRO of Carbondale/Marion your leader in commercial and residential storm damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

Fire Damage In Carbondale, IL

8/2/2022 (Permalink)

What do you do when you have a fire in your house?  Seems like an easy question to answer or maybe even easy to google.  However, when a part of your house catches fire, it is all about reaction time and having a plan of attack.  Like the old saying, you don’t know how you will react until it happens to you.  

Having early detections of fire with a smoke detector gives you a little bit more time to react.  Having a plan of attack such as having fire extinguishers placed within easy reach helps you reduce the chance of the fire spreading and causing more damage.  Both of these tips require you to do some regular maintenance like checking the batteries and upgrading expired equipment.  Seems simple enough, but what are your plans for the aftermath?

Calling SERVPRO of Carbondale/Marion at 618-998-8828 can help you get back to normal faster. We work with every insurance provider and closely with home or business owners to ensure they under the process fully. 

SERVPRO of Carbondale/Marion your leader in commercial and residential fire damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

In Case of a Fire To Your Carbondale/Marion Home

7/21/2022 (Permalink)

There are many factors that come with being a homeowner.  Here at SERVPRO of Carbondale/Marion, Illinois, we would like to remind you to check on any familiar fire hazards.  Such as making sure unnecessary devices are unplugged, being aware of the location of any burning candles and to not leave cooking foods unattended.  

Along with this information, we also like to remind you that regular maintenance can be beneficial to avoiding a potential fire like cleaning out dryer vents, checking smoke and carbon detectors, and cleaning out grease traps.  

Some of these listed to-dos only take a few minutes once or twice a year and can help you avoid unwanted fire and smoke damage.  However, if/when disaster takes place at your home, your mind can be at ease knowing that our restoration crews are on call around the clock to be faster to any size disaster and get your home back to like it never even happened.

To be even more prepared give us a call to set up your emergency ready plan at 618-998-8828.

SERVPRO of Carbondale/Marion your leader in commercial and residential fire damage restoration. We make fire and water cleanup and restoration, "Like it never even happened."

Fire Damage In Carbondale, IL

7/21/2022 (Permalink)

What do you do when you have a fire in your house?  Seems like an easy question to answer or maybe even easy to google.  However, when a part of your house catches fire, it is all about reaction time and having a plan of attack.  Like the old saying, you don’t know how you will react until it happens to you.  

Having early detections of fire with a smoke detector gives you a little bit more time to react.  Having a plan of attack such as having fire extinguishers placed within easy reach helps you reduce the chance of the fire spreading and causing more damage.  Both of these tips require you to do some regular maintenance like checking the batteries and upgrading expired equipment.  Seems simple enough, but what are your plans for the aftermath?

Calling SERVPRO of Carbondale/Marion at 618-998-8828 can help you get back to normal faster. We work with every insurance provider and closely with home or business owners to ensure they under the process fully. 

SERVPRO Commercial Services

1/17/2022 (Permalink)

SERVPRO of Carbondale/Marion can ensure your business gets back to open as quickly as possible following a disaster, but did you know about a free service for before a disaster strikes?

SERVPRO offers a free service called an Emergency Ready Profile or ERP. This is a free service that we offer to help you create and emergency plan for your business for when disaster strikes. 

With the convenience of an app on your phone, you can have the ERP app on your phone and available anywhere you are. This valuable tool in along with the assistance of our trained staff, helps to identify, label and prepare all areas of your business. 

From having a list of all of your contractors, utilities and the who to call list, plus labeled shut offs so that every employee can assist during a disaster. 

With this app you can save valuable time and empower your employees to handle some of the critical calls if you're not available. 

Give us a call today to setup your free ERP at 618-998-8828

Business Suffers Water Loss in Marion, IL

11/11/2021 (Permalink)

Water damage to your small business is never something you hope to plan for, but when it does happen know that SERVPRO of Carbondale/Marion has you covered. 

During these hectic times the last thing you want is for you business to be closed for a long period of time due to damage caused by water. From pipes busting, heavy rains or water heater breaks, these can halt your business growth. 

SERVPRO has all of the necessary equipment and experience to get the structure dried out as quickly as possible to get back to normal. From large dehumidification equipment, fans and extracting equipment. 

Water damage can be tricky and trying to do it yourself can create more damage than what originally occurred.

Your local SERVPRO office is open 24 hours a day and 7 days a week. We service Franklin, Jefferson, Perry, Jackson and Williamson counties in southern Illinois. We also offer a free service to help you be prepared before disaster strikes! Call us today to find out more at 618-998-8828.

The Tools We Use at SERVPRO

10/11/2021 (Permalink)

At SERVPRO of Cabondale/Marion we make sure each and every job is done to perfection. Its no surprise we use cutting edge industrial strength equipment to make sure that each job is handled correctly. 

Here are some of the unique tools we have to restore your property:

  • An infrared camera is used to identify hidden water locations for the thorough removal of moister that is hidden from the  eye.
  • Sensitive moisture meters/detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Submersible and gas-powered pumps for continuous pumping of high-level water from events like floods. 
  • Truck-mounted and portable extraction units perform efficient water removal.
  • High-speed air movers to evaporate moisture at an efficient rate.
  • Industrial grade dehumidifiers pull the water vapor from the air.
  • Trailer mounted generators and desiccants (Large Commercial Air Dryer) to provide power and large scale drying capabilities.
  • Air scrubbers to filter the air.
  • The use of Thermal foggers and deodorization agents
  • Specialty drying equipment that can penetrate hardwood floors

You can count on SERVPRO of Carbondale/Marion to serve you at the highest level so you can put your home or commercial business back to new condition.

The SERVPRO Advantage

10/2/2021 (Permalink)

When disaster strikes the only Restoration company you need to call is SERVPRO of Carbondale/Marion. 

With a dedicated and trained staff of over 40 people, your local SERVPRO offers the best in the industry, unmatched service and the equipment to make sure you are back into your home or business quickly. 

From fire, water or mold damage, SERVPRO of Carbondale/Marion can take care of any of those plus has a team able to put the finishing touches to put everything back together. With a full scale laundry service we are the only full service restoration company in the area. 

The reason so many home owners, business owners, insurance agents and adjusters choose SERVPRO is because they know they are getting the best in the business. 

We are available 24-7 365, to take care of any of your emergency needs. For more details or to schedule a free estimate call us today at 618-998-8828.

Marion, IL Restaurant Hit With Fire and Smoke Damage

9/27/2021 (Permalink)

A local restaurant was hit with fire damage over night and the first call they made was to SERVPRO of Carbondale/Marion. 

The importance of calling in a company that can handle any sized disaster is to be sure everything is done right the first time. 

Our crews responded immediately with removing the damaged areas where the fire started. From there setting up equipment to remove smoke odors. Our dedicated staff came in and began the process of cleaning every square inch of the building including all kitchen equipment to ensure that no contaminates were on any surfaces. This was a huge task, making sure all soot and smoke damage was removed to keep the safety of workers and customers. Cleaning all kitchen equipment was essential to ensure that no food prepared in the kitchen would get contaminated as well. 

Being able to handle fire damage is one thing but doing it right and making sure everyone is safe and everything is back to food grade quality is essential in our industry.

Quick response time and quick to complete the task is the SERVPRO advantage. For any questions or to schedule a free estimate, call us any time 618-998-8828

Hurricane Season

9/15/2021 (Permalink)

Hurricane season has struck the south extremely hard with devastating flooding and wind damage. Many of our offices have headed south to help manage the effects of the storm and helping to get businesses back open and people back into their homes. Only one company has the strength to take on such a storm and that company is SERVPRO. 

When natural disasters hit areas, our teams are mobilized to help take them on. SERVPRO has over 1700 locations across the United States ready to handle any sized disaster. 

From tons of equipment mitigation equipment, generators and staff that are ready and able, we are here to help. 

Rest assure that, even with crews dispatched throughout the nation, your local SERVPRO of Carbondale/Marion is more than capable, staffed and ready to service any disaster locally as well.

For any type of disaster, call the professionals at SERVPRO of Carbondale/Marion for your restoration needs to get your home or business back to like new conditions. Call us today at 618-925-4390 to find out more about our services. 


8/12/2021 (Permalink)

No restoration company is better to handle any sized disaster from storm damage than SERVPRO of Carbondale/Marion.

Recently we handled a medical facility that was hit with flood waters after heavy rains hit our area. The team from SERVPRO was ready to jump into action bringing in massive drying and dehumidification equipment to dry out the building quickly. 

Another storm hit our area dropping a large tree on a home causing massive damage and in addition heavy rains brought water inside the home. Once again the trusted source in storm restoration damage was called in to handle everything from tree removal, initial tarping and boarding up of the house to water remediation. From there getting the roof replaced and the home refinished by our Reconstruction team allowed the homeowners to get back into their home quickly.

Our knowledgeable and professional staff can come in for free inspection and estimates, but more importantly we can help guide you through the insurance process to make sense of it all.

Commercial Fire and Water Restoration Services

8/7/2021 (Permalink)

Your local SERVPRO of Carbondale/Marion does more than just residential fire, water and mold restoration. We also carry a full service Commercial Services group that understands the importance of getting your business back up and running following any type of disaster. 

From damages from fire, water/flooding, mold and from storms there is no disaster that SERVPRO  can't handle. 

Just a few of our most recent calls have come from a large commercial building that was flooded after a sprinkler system failure, a fire damaged restaurant, flooded hospital and a full service disinfectant cleaning.

Our services can handle everything from the full remediation from damages all the way to having our Reconstruction division that can put everything back into place. We also offer a full line laundry division that utilizes specialized equipment not offered anywhere in our area that can get smoke odors out of clothing.

No matter the size of the disaster, the professionals at SERVPRO of Carbondale/Marion have the training and the equipment to get your business back up and running as quickly as possible.  Call us today for a free inspection at 618-998-8828

Flooded Basement in Carterville, IL

8/2/2021 (Permalink)

We've received several calls during the recent heavy rains for flooded basements. SERVPRO of Carbondale/Marion is there to help get your home or business back in the dry.

SERVPRO of Carbondale/Marion is equipped with the best in water extraction units to ensure standing water is taken out of your home. That is followed up by industrial strength fans and dehumidification units to eliminate the remainder of the moisture in the structure. 

Our team is IICRC, Institute of Inspection, Cleaning and Restoration Certification, trained and certified as well as continually trained through SERVPRO systems to ensure each job is handled perfectly. Its the standard set forth by IICRC that helps to maintain a level of inspection and cleanliness to ensure your home or business is cleaned to perfection after any type of disaster. 

Have water damage from rains or plumbing breaks and unsure what to do next? Call SERVPRO today for a free estimate at 618-998-8828

SERVPRO of Carbondale / Marion

7/27/2021 (Permalink)

SERVPRO of Carbondale/Fire is a full service fire, water and mold restoration company able to handle any size disaster that can strike a home or business. 

From having the best in equipment and continually training our team members SERVPRO of Carbondale/Marion is there to handle any disaster 24-7. With industrial strength equipment, we can get your home or business dry and odor free quickly and back to normal again.

Our full service includes the ability to handle any sized disaster but we are also able to put it back the way it was or even better with our Reconstruction team. 

We also work with every insurance company to ensure your claim is handled properly and making sure work gets done as quickly as possible.

We also offer free damage estimates to come in and inspect and assess the damage.  Contact us today to see how we can help at 618-998-8828

Commercial Fire and Water Damage in Marion, IL

7/22/2021 (Permalink)

SERVPRO of Carbondale/Marion offers a full comprehensive service for businesses and commercial properties in Southern Illinois. Our services range from preventative measures prior to any disaster to mitigation and reconstruction services after disasters strike. 

From our free Emergency Ready Profile that trains staff on safety measures to our full line services to get your business back open as quickly as possible. 

Our Emergency Ready Profile is free and helps to create an emergency contact list, mark shut off valves and more, all in an easy and free to use app for your phone. 

Our full line services can handle any type of disaster using the best in equipment as well as utilizing our professionally trained staff.  When it comes to your business nothing is more important to us than getting your business back up and running, as we know time down is money lost. 

Contact us any time to find out more about how our commercial services team can help you before and during disasters at 618-998-8828

Commercial Fire Damage Services

7/17/2021 (Permalink)

SERVPRO of Carbondale/Marion offers a full immersive three dimensional tour for structures following fire damage. We utilize the Matterport Camera system to help ensure the full structure is scanned and allows us to have a full walkthrough of the structure. 

This service allows us to create a full three-dimensional tour of the fire affected structure. With this technology we are able to fully scan the structure and all of its contents without disturbing anything inside. 

You are able to virtually walk through the entire building without having to walk over debris and it helps to get a complete inventory of items as you move through the building. 

We also offer this service for businesses that need layouts of their buildings and it is a great way to view all contents within the structure for insurance coverage reasons.  

For any questions regarding this service and to get a link to view some properties please contact Gary at 618-998-8828 or email to gbouhl.SERVPRO@gmail.com 

Fire Damage Can Strike at Any Time

7/12/2021 (Permalink)

What started out as a small kitchen fire turned out to be a larger problem for homeowners in Mt. Vernon, IL. SERVPRO of Carbondale/Marion was called in for their expertise in Fire Damage Claims. 

The fire started out small as food was left on and forgotten on the stove. The fire expanded up a wall and towards the ceiling before the homeowner noticed it. Large amounts of smoke filled up the kitchen and into an adjacent room before the homeowner was able to put it out with a fire extinguisher. 

SERVPRO of Carbondale/Marion came in and determined the extent of the damage and the best route to restore this home back to its original form. Upper cabinets would need to be replaced as well as sheetrock directly affected by the fire. Our team cleaned every square inch of the kitchen area ensuring the smoke damage was removed. Construction division came in to set new upper cabinets and trim work.

After any disaster, call the professionals at SERVPRO of Carbondale/Marion to take care of it and get you back into your home at 618-998-8828.

Summertime Storms in Murphysboro, IL

7/5/2021 (Permalink)

With summertime weather we typically see a lot of intense heavy rains. Heavy rains with failed sump pumps have been a major concern for home owners in the area. There are a few ways to help keep water out of your basement but it's always good to know the water damage experts SERVPRO of Carbondale/Marion are here just in case.  

A few things to check before the next big rain include:

  • Make sure drainage, gutters and downspouts are cleared of any debris.
  • Adding extensions off of downspouts to ensure water is flowing away from your home
  • Testing sump pumps at least once a month to make sure they are still working
  • Make sure sump pump plumbing is also ejecting water far away from the house

Of course if your water takes on any water from flooding from the inside or out, SERVPRO of Carbondale/Marion is here to help. Got water damage? Call 618-998-8828.

SERVPRO of Carbondale/Marion carries the distinct advantage of being able to hand an entire claim from start to finish out of one building. From demolition or drying to a finished, move-in ready home, SERVPRO has you covered.

Water Damage in Metropolis, IL

6/23/2021 (Permalink)

At SERVPRO of Carbondale/Marion, we know that floods, pipe bursts or leaky faucets can happen at any time of the day. It's nice to know that SERVPRO is available around the clock, ready to help take care of any disaster. With professionally trained and certified staff through IICRC as well as SERVPRO, we are ready and able at any time. 

Utilizing the newest equipment from large water extraction units, industrial strength dehumidification units and powerful fans we are able to thoroughly dry out any sized water damage. We also utilize a massive desiccant drying system that is powered by its own on-board power generator, so no matter the size of the water damage or if there's any utilities on site, we will be able to take care of it. 

For more information on how we can help, please call anytime to our office day or night at 618-998-8828

When you're hit with floods, pipe bursts or leaky faucets call SERVPRO of Carbondale/Marion for fast action to get dry quickly.

Fire Damage in Marion, IL

6/17/2021 (Permalink)

It doesn't take much for Fire in your home to cause chaos around your life. That's why the professionals at SERVPRO of Carbondale/Marion are here for you. Not only can we make your home like new again, we are here to help you through the whole process every step of the way. 

With over 50 years of industry experience and over 1700 locations throughout the United States, SERVPRO has the knowledge, equipment and employees to get the job done right. 

We are a full service Fire Restoration company, meaning we are able to handle everything from clean-up, deodorizing, reconstruction and even full scale laundry services.  

We work with every insurance provider and will be onsite immediately to help handle the claim process for you. 

One company here to handle the entire claim and make sure you are completely satisfied. Call us today for any questions at 618-998-8828.

Flooded Home In Marion, IL

6/13/2021 (Permalink)


Water damage can strike at any time of the day, that's why the Professionals at SERVPRO of Carbondale/Marion are on call 24-7 for your emergencies. From homes, apartments to commercial structures, no water is too big or too small for SERVPRO to handle.  With state of the art water extraction equipment to industrial strength fans and dehumidification equipment we have the equipment to get you dry in no time.  

We are also able to take care of some water damages depending on the severity without having to remove flooring, cabinets or sheetrock through a unique process. Our trained staff has been thoroughly educated on knowing the signs of water damage as well as the best and least invasive ways possible to remove the water. 

If you have any questions, or have had water damage,  please contact your local office at 618-998-8828.

Lightning Strike Damages Home In Herrin, IL

6/8/2021 (Permalink)

During the summer months we run into several instances where homes or businesses are struck by lightning. Fortunately sometimes the damage is minimal, however there are instances where homes are filled with smoke and need repaired. That's where SERVPRO of Carbondale/Marion comes in. 

Fortunately for this homeowner the home didn't catch fire however it did char an area under the staircase and placed a surge on electrical equipment causing a lot of smoke from areas of the home.  

The Professionals at SERVPRO came in and began working on doing a full intense cleaning of the home, while equipment was set to eliminate the odors from the smoke damage to the home.  Most of the home had a slight layer of soot covering contents throughout the home and most clothing in closets had a strong odor. 

A detailed and thorough cleaning on all contents was then completed while our SERVPRO Laundry division ran a full inventory on clothing and began cleaning them to remove all smoke and soot damage. 

SERVPRO of Carbondale/Marion is a full line Restoration company and looks to restore and not replace all items in the home to help save on the total claim as well as saving you money down the road. 

For more details on what we can do, please call SERVPRO of Carbondale/Marion at 618-998-8828.

Summer Pop-Up Storm Damage

6/3/2021 (Permalink)

Summer weather is so unpredictable. From strong to severe thunderstorms, torrential rains and tornadoes it's hard to know what might be coming our way. The good news is SERVPRO of Carbondale/Marion has you covered in case any of these storms cause damage to your home or business. 

Heavy rains and flooding are no match to our equipment and staff that can remove water and make structures completely dry. In addition to the removal of water inside, we also make sure it's treated to prevent the spread and growth of mold. 

High winds and tornadoes can also wreak havoc on your home. From allowing the elements to come into your home or business to damaging the structure. 

SERVPRO of Carbondale/Marion has all the capabilities to make sure your home or business is safe and protected after the storm. We are also able, with our Construction division, able to get your home or business back to new again. 

For a free estimate please call your local Marion office at 618-998-8828.

Heavy Rain and Thunderstorms

5/29/2021 (Permalink)

Its that time of year when heavy rains and thunderstorms become a normal part of our week as the temperatures rise. When the rain comes inside your home or business, its essential to call your SERVPRO of Carbondale/Marion office as soon as possible.

Not only are we equipped and staffed for any sized disaster, we are available and on call 24-7. 

Water damage can make things worse as it sits inside your home or business, it can begin to saturate sheetrock, wall studs, flooring and sub flooring. As water sits longer and especially during humid times of the year can help to allow mold to grow quickly through out the structure. 

Be careful when water comes into your home and as always make sure gutters are clean and sump pumps are tested monthly to keep you safe from the elements. 

If you find water in your home call the professionals at SERVPRO of Carbondale/Marion at 618-998-8828

Choose SERVPRO After A Home or Business Fire

5/24/2021 (Permalink)

SERVPRO has over 50 years of restoration service work and understands the value of your home or business, and it's something we strive to get you back into as quickly as possible. Getting your life back to normal is what we strive for after a fire takes place. 

With the newest in equipment and the best in technology, SERVPRO of Carbondale/Marion is able to make it, “Like it never even happened.” With fire restoration trained staff and industry experience we excel at getting it cleaned and repairs quickly.

In addition to our fire remediation crew, we also carry a Reconstruction Division that is able to put the finishing touches to make the home move-in ready. Plus a full service laundry division that specializes in removing tough smoke and soot odors.

There's only one company able to handle an entire fire damage claim, from cleaning/restoring, to building it back and laundry services and that's SERVPRO of Carbondale/Marion at 618-998-8828

Free Estimate on Water Damage

5/19/2021 (Permalink)

When you notice water in your home, give SERVPRO of Carbondale/Marion a call to come in for a free estimate to determine the extent of the damages. It is essential to call in SERVPRO as soon as you see water to make sure the damages aren’t worse than what you can see. 

In some circumstances water can and will travel under your main flooring causing damage to your subfloor and maybe as far as into the floor joists. SERVPRO carries the tools to be able to dry hardwood floors without having to remove them. With a free estimate and inspection service we are also able to accurately pinpoint the affected area and begin a plan to get it dry as quickly as possible.

Continuing education is always essential for our staff, from constant in-house training plus  certification from IICRC The Institute of Inspection, Cleaning and Restoration Certification. A group that sets the standard in water restoration, ensuring that each job is handled to perfection.

From water damage to fire damage SERVPRO does it all for residential and commercial structures. Call us today for more details at 618-998-8828.

Commercial Flooding Water Damage

5/14/2021 (Permalink)

After a fire sprinkler broke in their commercial building, the owner knew exactly who to call to get things dried out quickly.  SERVPRO of Carbondale/Marion was on the scene quickly, utilizing state of the art equipment to handle such a large water loss in a commercial building. Utilizing a large desiccant the nearly 12,000 square foot building was dried quickly and any remaining moisture was taken out of the facility. Anti-microbial was then used to treat the area to ensure future mold growth did not take place following all of the water inside. 

Your local SERVPRO has the ability to handle any sized disaster that it comes across. In addition to fire, water and mold restoration, we also handle laundry as well that has been affected by smoke and soot as well as a full reconstruction division. From start to finish we can take care of any claim, call us today! 618-998-8828.

Virtual Walkthrough After A Commercial Fire

5/9/2021 (Permalink)

One of the most amazing tools that SERVPRO of Carbondale/Marion offers in support of Insurance Agents, Adjusters as well as homeowners and commercial business is our scanning service. 

This service allows us to create a full three-dimensional tour of the fire affected structure. With this technology we are able to fully scan the structure and all of its contents without disturbing anything inside. 

You are able to virtually walk through the entire building without having to walk over debris and it helps to get a complete inventory of items as you move through the building. 

We also offer this service for businesses that need layouts of their buildings and it is a great way to view all contents within the structure for insurance coverage reasons.  

For any questions regarding this service and to get a link to view some properties please contact Gary at 618-998-8828.

How Can An Emergency READY Profile Help Your Business?

5/4/2021 (Permalink)

SERVPRO of Carbondale/Marion offers a great program called the Emergency READY Profile. This program helps to limit your risk from damages by allowing your staff to know where to find essential items and protocol during or following a disaster. 

Not only can this program save your business from catastrophic disaster it's also a completely free program. This program will mark key areas where major shut offs are to help minimize issues caused by water leaks. This will also help guide key officials to where other essential shut offs are located at. In addition it has areas marked for special contractors that you might need to get in contact with to shut off certain services. 

This free program is offered in both a paper form and as an app for your phone. It's a great program to help all employees know what to do in the case of an emergency. 

For more details on this free program please call us today at 618-998-8828.

Commercial Fire Damage in Carterville, IL

4/29/2021 (Permalink)

Recently our crews were called to the scene of a fire that took place at a local school. The strength of SERVPRO of Carbondale/Marion really showed as they took on a large smoke damaged school. Under the guidance of an Industrial Hygienist they tested all of the areas of the school and set up the area that was affected. 

In total over 150,000 square feet of smoke and soot damage was spread throughout the school from floor to ceiling through the HVAC system. Utilizing nearly 100 team members SERVPRO was able handle this massive job all while ensuring that no other jobs were delayed or affected. 

That's the power of your local SERVPRO office. With unlimited equipment and trained staff we are able to get any disaster taken care of.

We handle fire, water and mold damage as well as offer a full line laundry service for smoke and soot damaged soft contents, all in-house, call us today 618-998-8828.

Commercial Water Damage in Murphysboro, IL

4/24/2021 (Permalink)

Recently our crews were called out to a large commercial structure that sustained water damage from a fire sprinkler system failure. With our 24-7-365 service you can rest assured SERVPRO of Carbondale/Marion will be on scene quickly to get the business back in operations.

We know the importance of getting your business back to business as quickly as possible as time is certainly money.  Using state of the art and industrial strength equipment in addition to having the best in trained staff to handle any disaster. 

We also have large desiccants available that are used to take moisture out of large structures to help lessen drying time.

Find out more about how SERVPRO of Carbondale/Marion can handle your fire, water or mold damage needs with a call to 618-998-8828.

Water Damage in Herrin, IL

4/19/2021 (Permalink)

Heavy rains with failed sump pumps have been a major concern for home owners in the area. There are a few ways to help keep water out of your basement but it's always good to know the water damage experts SERVPRO of Carbondale/Marion are here just in case.  

A few things to check before the next big rain include:

  • Make sure drainage, gutters and downspouts are cleared of any debris.
  • Adding extensions off of downspouts to ensure water is flowing away from your home
  • Testing sump pumps at least once a month to make sure they are still working
  • Make sure sump pump plumbing is also ejecting water far away from the house

Of course if your home or business takes on any water from flooding from the inside or out, SERVPRO of Carbondale/Marion is here to help. Got water damage? Call 618-998-8828.

Smoke And Soot Damaged Laundry in Marion, IL

4/18/2021 (Permalink)

Your SERVPRO of Carbondale/Marion is a full service restoration company, taking care of all things fire, water and mold, but did you know they also do laundry?

Soft contents absorb a lot of the smoke odors and soot damage after a fire that a standard washing machine cannot get totally clean. With as nasty as smoke and soot can be, you now have a local option to restore those claims and further save on your insurance claim and premiums. 

SERVPRO of Carbondale/Marion carries state of the art specialized equipment that takes the odors and soot out of fire damaged clothing with a non-abrasive washing unit that doesn’t fade or damage clothing, plus uses eco friendly washing detergents making the materials safe to wear. 

The importance of this is that your laundry services will be taken care of correctly the first time and won’t have to be outsourced to a 3rd party in a different state. Call us today for more information 618-998-8828

Water Damage in Carbondale, IL

4/9/2021 (Permalink)

Who to call when your home or business in Carbondale, IL has water damage from a busted pipe, leaky water heater or flood? SERVPRO of Carbondale/Marion is your trusted source to get your home or business back in the dry and back to normal. 

Using industrial strength water extraction units, industrial strength fans and dehumidification equipment and specialty drying units, SERVPRO has it covered with certified and trained staff. 

At the first sign of water damage be sure to act quickly before water creates even more damage to your home or business.

For a free consultation and estimate please give SERVPRO of Carbondale/Marion a call, or let your insurance agent or adjuster know you prefer SERVPRO for all of your service needs. Call today at 618-998-8828

Certified: SERVPRO Cleaned

1/15/2021 (Permalink)

Of course we know that SERVPRO offers fire water and mold damage remediation. But did you know we also offer cleaning and COVID fogging and disinfecting services?

SERVPRO is proud to announce our SERVPRO Certified: SERVPRO Cleaned which offers a whole new level of cleanliness. With the events surrounding issues from the Coronavirus making sure your customers and employees are safe and comfortable has become paramount. SERVPRO offers several levels of cleaning and disinfecting to meet the demand for you business budget.  From fogging to full scale cleaning, SERVPRO will be there to help you open your doors safely to the public and your employees. 

The costs associated with being closed due to Covid-19 can be extremely high. When you are unable to handle the demands of your customer or clients can have a lasting level of damage to your bottom line. 

In a recent study SERVPRO found that the perceptions of expectations of customers and clients have changed during this time. 76% believe that the way a facility addresses cleanliness during COVID is a reflection of the overall business. In other words  customers and clients are now expecting businesses to be exceptionally clean. 

68% of customers and clients are constantly  thinking about avoiding COVID exposure when out in public. With our Certified: SERVPRO Cleaned we also offer decals to display to let your customers and clients know your business is professionally cleaned. 

SERVPRO offers free estimates for cleaning and with that several options to choose from that best fits your business needs. 

Give us a call today to find out more about our services and how we can keep your business open during these trying times.


Act Fast!

11/12/2020 (Permalink)

Flood damage is the most severe type of water loss a homeowner can experience. The faster mitigation begins, lessens the potential loss to both your home and its contents.

Ground water is sometimes referred to as "black water"  and is considered a category three biohazard. This type of water loss event should always have professional mitigation for both health and safety reasons. This is important for the home/business owner to get it taken care of immediately, to prevent many more future problems.  

When SERVPRO technicians work on a site, along with restoring as much of the water loss contents as possible, we try to limit disruptions in the home and dry furnishings in place when possible. 
Our air movers blow high-velocity air that causes water vapor inside objects to rise to the surface. Once that happens, the dehumidifiers capture and port out the moisture. This method enables warm, dry air to bring down the moisture levels in the room and its contents in an expedient manner. Once confirmed dry though moisture readings, we clean and disinfect all surfaces affected by groundwater to ensure they are sanitary. 

SERVPRO of Carbondale/Marion is available at (618) 998-8828 to mitigate flood damage in your home or business. No matter the time of day or night or how large or small the water loss, we can be onsite within hours and make it "Like it never even happened."

We are a Family!

9/30/2020 (Permalink)

SERVPRO of Carbondale/Marion is both a community-oriented and globally-oriented company. We love to give back to our community year-round. We do this through a myriad of community efforts, such as Chamber Luncheons and events, partaking in local events, golf tournaments and more. 

We understand the importance and impact of giving back. Being community & globally-oriented is one of many reasons we attribute our success to. SERVPRO of Carbondale/Marion wants to do anything we can to contribute to our community and show that we care! Here at SERVPRO of Carbondale/Marion, you are not just seen as a client; we welcome each individual we work with, into our SERVPRO family.

We’re a locally owned and operated business, so we live, work, play, and worship in this community, too, just like you.

Call us today for any of your restoration needs at (618) 998-8828. You can trust us like you trust your own family. 

Prepare you Business

9/23/2020 (Permalink)

As a business owner, you are constantly thinking about your business; how to improve it, and how to keep it running smoothly. But, do you ever think about natural disasters that could damage your business?

SERVPRO of Carbondale/Marion offers free Emergency Action Plans to install in your business. When preparing with an E.A.P., your business will know what to do in the event of a natural disaster. SERVPRO of Carbondale/Marion can create E.A.P.'s for your business with a few easy steps of communicating with you about your business, a few pictures to add into the plan, and creating the plan on paper and on the app for you to easily access. 

This easy and free option can and will prepare not only you, but also your employees, on what to do in the event of a flood, fire, or storm. Choosing an E.A.P. through SERVPRO of Carbondale/Marion allows a stress-free, easy to follow plan that will save your business possible high amounts of money that could happen if no plan is provided to quickly stop or prevent disasters. 

Interested in an Emergency Action Plan for your business? Call us today at (618) 998-8828. 

Mold Facts

9/20/2020 (Permalink)

10 facts about mold:

  • Mold infestation can quickly arise and spread throughout a home in 48-72 hours.
  • Mold is present almost everywhere -- both indoors and outdoors.
  • Mold spores are microscopic.
  • Mold spores thrive on moisture and can quickly grow into colonies when exposed to water. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
  • Microscopic spores serve as a conduit, which allow those spores to float along in the air and enter a home or business through windows and HVAC systems. They can even hitch a ride from your pets and travel indoors.
  • Mold comes in many colors and shapes.

If you suspect that your residential or commercial property has a mold problem, SERVPRO of Carbondale/Marion fits the mold and can inspect, assess and remediate your property.

Storms, Storms, Storms.

9/10/2020 (Permalink)

Wow, oh, wow! Southern Illinois has had some pretty crazy weather this past month! Tornadoes and strong storms with high speed wind, has been very disturbing to our Southern Illinois area. 

Has your home been damaged by these storms? SERVPRO of Carbondale/Marion is here to help if so! 

SERVPRO of Carbondale/Marion has highly trained technicians to clean and restore any damage that a storm or water has ruined. We offer the best of the best and we care about you and your family or business. Our fast pace will get the job completed in an efficient way; leaving your home or business "Like it never even happened." 

Call us today at (618) 998-8828 for any of your fire, water, or storm damage needs! We can assure you, the job will be done in a fast, efficient, and professional way. 

Located in Marion, IL at 1610 Adams Dr. 

Ways to Preapare for the Storm

7/22/2020 (Permalink)

Storm headed your way? Read these tips to prepare:

  • Always keep a battery-powered radio in your home so that you can tune to radio stations if you lose electricity. Check or change the batteries frequently.

  • Keep a flashlight in an easily accessible spot on every floor of your home. Check the batteries monthly, and replace them as needed.

  • Keep a supply of candles on hand for power failures.

  • As a safety precaution before leaving the house on vacation, unplug all electrical appliances except for those lights connected to automatic timers.

  • If you live in a storm-prone area, nail down roof shingles or use adequate adhesives to keep them from blowing off in a violent wind. For roofs with shingles that are not the seal-down type, apply a little dab of roofing cement under each tab.

  • A lightning-protection system should offer an easy, direct path for the bolt to follow into the ground and thus prevent injury or damage. Grounding rods (at least two for a house) should be placed at opposite corners of the house.

  • Don't go out during a hurricane unless you have to. However, if flooding threatens, seek high ground, and follow the instructions of civil defense personnel.

  • When a major storm is imminent, close shutters, board windows, or tape the inside of larger panes with an "X" along the full length of their diagonals. Even a light material like masking tape may give the glass the extra margin of strength it needs to resist cracking.

For more tips visit https://home.howstuffworks.com/home-improvement/home-diy/projects/storm-safety-tips.htm

In the event of your home or business getting damaged by a storm, call SERVPRO of Carbondale/Marion at (618) 998-8828. 

This could happen to your Business

7/15/2020 (Permalink)

Water damage usually occurs from flooding due to the weather in the area. But are you aware of other potential water damaging hazards in your business? 

Here are some of the typical causes of water damage to commercial buildings.  

1. Malfunctioning sprinkler systems. Some older buildings have outdated water sprinkler systems that work in sync with the fire alarm system. But, outdated sprinklers can malfunction and cause major water damage.

2. Damaged appliances and equipment. This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.  

3. Broken pipes and plumbing. Just like in your own home, pipes and plumbing can fail, leading to a watery mess.   

4. Backed up sewer lines. This potentially dangerous mess is often not thought about, especially in your commercial business. But, it is something that should be taken care of FAST. 

When running a commercial business, it is often hard to think of everything. Water damage is usually not the first thing on your mind when running your business. In the event that you or an employee finds water, call SERVPRO of Carbondale/Marion to get it taken care of. SERVPRO of Carbondale/Marion will get your business back in great shape so fast that it will be "Like it never even happened."

Call us today at (618) 998-8828.

Need a Professional?

6/30/2020 (Permalink)

Have you checked under your kitchen or bathroom sink lately? Most people store a variety of cleaners, sponges, and miscellaneous clutter under the sink. It is out of the way, out of sight, but still handy. However, the team at SERVPRO of Carbondale/Marion knows this can put small problems out of site, leading to huge problems.

Leaks from pipes under the sink are a common cause of water damage. With all the clutter that you hide in that sink cabinet, you may never even notice a water leak. 

The drip might be slow but can accumulate over time to cause major problems. water can cause major damage over time to the floor in your bathroom or kitchen, and the ceiling of the room below. It ruins your possessions and appliances. Unnoticed water leaking will ruin everything it comes in contact with.
As soon as you notice a water leak, it is important to get the appropriate help as soon as possible. When calling SERVPRO of Carbondale/Marion for your restoration needs, we will assure you it will be done professionally and efficient.
The Institute of Inspection Cleaning and Restoration Certification IICRC, which sets industry standards, certifies our SERVPRO team. We receive specialized training in a range of services, including microbial remediation, drying techniques, and water damage restoration. We use state-of-the-art air movers and dehumidifiers, and the most advanced cleaning, sanitizing and deodorizing agents. 

Call us today at (618) 998-8828 for any water damage you may find! 

Why Choose Us?

6/26/2020 (Permalink)

Have you ever had fire damage, water damage, storm damage, or mold damage at your home or business and wondered what restoration company should I use? Here is one of many reasons why you should chose SERVPRO of Carbondale/Marion.

No matter the size or extent of damage you have at your commercial or residential property, SERVPRO of Carbondale/Marion has the capacity to handle all jobs -- large and small. We have the resources to handle storms and disasters. When a major storm hits, it may overwhelm other local restoration companies; but,  SERVPRO® of Carbondale/Marion can scale our resources by accessing the equipment and personnel to fit the needs. Additionally, we have easy access to SERVPRO Disaster Recovery Team, which specialize in major storms and catastrophic events.

Remember, this is just one reason to pick SERVPRO, but there are a number of other reasons. The next time you need the leading restoration company, simply call (618) 998-8828.

Bleach VS Mold

6/26/2020 (Permalink)

Surprisingly, bleach does NOT kill mold. Bleach can actually contribute to mold growth. The trusted and experienced SERVPRO of Carbondale/Marion, is here to educate you on this topic: a common misconception: bleach + mold.

If you suspect mold at your residential or commercial property, please know that bleach is not the solution. It may seem like an inexpensive way to remove your mold problem, but, with the use of bleach, you could be causing more harm than good.   

Confusion and misunderstanding surround the topic of mold and mold remediation. Some restoration businesses even make claims to remove all mold from a building. This is a fallacy. Here at SERVPRO® of Cape Carbondale/Marion, our technicians are trained mold damage specialists who get started quickly to get your home or business back to normal, with specific training and certifications to handle your restoration needs. Our advanced equipment helps to detect and stop the source of water feeding the mold. We then isolate the affected area using a negative air pressure chamber.

The best way to combat a common misconception is to educate yourself, and immerse yourself in that subject.

Now that you’ve been educated on this topic: a common misconception: bleach + mold, will you give us your next mold restoration job? Call the mold specialists at (618) 998-8828. We’ll make that mold damage at your home or business "Like it never even happened."

Tips to know

6/23/2020 (Permalink)

One thing you need to know when it comes to a fire in your home or business is the importance of timing. Two minutes may not seem like a long time, but, as it relates to a fire, it can feel like an eternity and cause significant fire damage. In just a few minutes, a fire can become life-threatening. Something else you need to know about our team at SERVPRO of Carbondale/Marion are experts in the fire damage repair and restoration industry. We come to your rescue to make it “Like it never even happened.”    

Do you know the amount of time it takes for a residence to become engulfed in flames? Five minutes. According to Ready.gov, heat is more threatening than flames. Room temperatures in a fire can be 100 degrees at floor level and rise to 600 degrees at eye level. These extreme temperatures are very harmful to human bodies. 

SERVPRO of Carbonale/Marions' “restore first” mentality reduces interruption and gets you back to your life quickly. We have specific damage restoration training, personnel, and equipment.

SERVPRO of Carbondale/Marion is your leading local professional fire damage repair and restoration company. Our experienced and qualified team can get your residential or commercial property back to previous condition “Like it never even happened.” If fire damage strikes your home or business, you can call us at (618) 998-8828.

Apartment Flooding

6/23/2020 (Permalink)

While many might believe that water loss incidents can get easily remedied in your Carbondale/Marion apartment; often conventional drying methods are not enough. From the moment that water damage occurs in the property, materials, and contents exposed begin to absorb this moisture. The best solution for apartment owners is to address these concerns with the expertise and advanced technology available to professional restoration specialists like our team.

As a contributor to a large loss recovery team, our professionals have the resources and the experience to handle a need for water removal in Southern Illinois apartment buildings. With how quickly these situations can get out of control and affect more than the initial unit, it is vital to get mitigation and containment processes started right away. The more efficient the response of professional restorers, the better they can protect the building. That is one of the advantages of choosing our SERVPRO of Carbondale/Marion's team, as we have a 24/7 response to water emergencies to get personnel and effective equipment on site as promptly as possible.

The most critical concern for restoration technicians responding to a water loss incident in an apartment building is the spread of the effects to different floors and units. During the initial inspection and damage assessment portion of our restoration process, our estimator and project management can utilize sophisticated tools like our moisture readers and thermal imagery cameras to get a better understanding of moisture pockets and dampness levels in areas that can be more challenging to access.

Our SERVPRO team arrives with industry-leading equipment that can quickly work to extract standing water and begin rapid drying solutions for the affected properties. For shared wall cavities and moisture trapped between floors, we have advanced machines like our Inject-Dry unit. This device can force heated air into these spaces to work on drying them out efficiently.

While many steps often come with water loss recovery in an apartment, time is never on the side of the property owner in these emergencies. You can count on the fast response and the expertise of our SERVPRO of Carbondale/Marion professionals to make water damage “Like it never even happened.” Give our professionals a call anytime at (618) 998-8828.

Be Prepared

6/23/2020 (Permalink)

Preventative measures are necessary, especially when it comes to storms. Our SERVPRO of Carbondale/Marion team wants you to always be prepared for any storm damage. Preparation is always key. Here are some tips to prepare your home for storms.

Seal Your Roof

Storms can be highly unpredictable. You never know the severity of damage it can cause to your home, your belongings, your roof. It’s critical that you hire a professional to reinforce your roof well before strong winds hit. A professional can seal your roof to help protect it from those strong storms. 

Secure Your Windows & Doors

Your windows and doors of your home can be damaged when high winds from storms hit. Ensure you secure your windows and doors. When it comes to your doors, here are some things to check for:

  • Hinges
  • Screws missing
  • Door threshold

Create a Family Emergency Plan

Now...not then...is the time for you to create a family emergency plan so you, your family members and fur babies are well-equipped when a storm strikes. A family emergency plan can help save lives. Here are just a few items to include:

  • Water
  • Food
  • Batteries
  • Communication plan
  • Phone and/or walkie talkies (some form of communication device)
  • First Aid Kit
  • Emergency supplies
  • Important phone numbers

Anchor Loose Objects

If objects, such as grills, bikes, deck furniture, trash cans, etc., are loose when a storm hits your residential property, it can cause windows to break, damage to your vehicles, your home or a human being. It’s vital to anchor loose objects to help minimize the risk of outdoor threats. By adding shrubs of varying lengths, fences, trees in a row are ways to help block high winds. Utilizing landscaping and yard objects can be beneficial in this case.   

We hope you found these tips to prepare your home for storms to be highly beneficial. Storm and flood damage require specialized restoration techniques and equipment. When a storm hits your home, you need the company with storm damage experience and expertise. SERVPRO of Carbondale/Marion can respond immediately to storm and flooding conditions. When a storm emergency occurs, we’re here for you 24 hours of the day, 365 days of the year. Just call us at (618) 998-8828.

Did You Know?

6/23/2020 (Permalink)

Some may be under the impression that the actual flames of a fire kill people. However, it’s the smoke and toxic gases that kill more people. Another thing you need to know, is fire produces poisonous gases that make you disoriented and drowsy. Asphyxiation is the leading cause of fire deaths, exceeding burns by a three-to-one ratio.

According to https://sf-fire.org/home-fire-facts

  • Nearly 4000 Americans die each year in house fires and over 2000 are severely injured.
  • In only 3 1/2 minutes, the heat from a house fire can reach over 1100 degrees Fahrenheit.
  • About 80% of all civilian deaths from fire occur in the home.
  • In rooms that are not even on fire the temperature can reach over 300 degrees; this is hot enough to melt plastic and kill the people in those rooms.
  • Adults 65 and older are more than twice as likely to die in fires as the overall population.
  • The leading cause of fire deaths is careless smoking.
  • Having a working smoke detector more than doubles one's chances of surviving a fire.
  • In 2005, 106 firefighters died in the line of duty in the United States.

It is important to be aware of these facts and to read our previous fire prevention post to help prevent a fire in your home or business. 

If a fire strikes your home or business, call SERVPRO of Carbondale/Marion for any restoration needs.

How to Prevent Fires within your Home

6/17/2020 (Permalink)

According to the American Red Cross, house fires cause over $7 billion in property damage each year. Being prepared and conducting regular safety checks can help keep you from adding to that number.

Here are a few tips in trying to prevent a fire in your home:

Test your smoke alarms.

Test the batteries once a month. If they’re not working, replace them immediately.

Inspect heating sources.

An annual inspection will reduce your risk of fire.

  • Change filters regularly to avoid build-up of dust and lint that can easily catch fire.

Keep the stove and oven clear.

Don’t leave anything flammable near the stove or oven. Make sure curtains don’t hang over the stove, and never rest towels or a cookbook on the stove.

Stay in the kitchen.

Do not leave cooking food unattended. If you have to leave the room, take the pot off the stove or turn off the griddle first.

Check the dryer.

  • Have it inspected once a year to make sure all connections are secure.
  • Always clean out the lint trap after a load is finished.
  • Regularly check behind and around the dryer for pockets of lint or items of laundry that have fallen under or behind.

Maintain cords.

Regularly check the condition of cords and watch out for frayed wires: repair or replace cords with frayed wires immediately.

Be careful with candles.

Never leave candles unattended and always keep them away from flammable items like blankets and curtains. 

Keep fire extinguishers handy.

Keep fire  extinguishers on hand and easily accessible. At the very least, keep one in the kitchen and others near high-risk areas like a fireplace. 

  • Remember R.A.C.E

Fire damage is devastating, stressful, and scary. Let SERVPRO of Carbondale/Marion assist with your fire damage needs by calling (618) 998-8828. 

Busted Pipes can casue a huge Mess

6/2/2020 (Permalink)

Southern Illinois residents barely think about the amount of pressure in their home's pipes except when it seems too low in the shower or kitchen sink. Opening up the valve might solve this problem, but at the same time, it can create a real disaster.

Increasing the pressure can lead to broken pipes in your house, followed by water damage to the area. SERVPRO can send IICRC-certified technicians to your home after such a disaster and get things dry quickly. This can keep water damage from becoming a reality for you. Water damage can affect almost anything in your house, from building materials to personal belongings.

Furniture can also become damaged as well as add to the damage sustained. SERVPRO crew members place non-staining wooden blocks under your furniture, so soaked legs do not stain carpeting. Carpeting can hold much water, so once we remove the majority of the water, we place your furniture in another area of your home so we can continue the drying process. Floating a carpet so we can force air underneath it helps dry it out more evenly. This also helps dry the floor under the carpet.

Water is a liquid, and it has no difficulty seeping into the smallest openings. Our technicians use moisture detection devices to locate this water. Because water readily evaporates into the air, we also measure its presence there. Materials quickly absorb water and then retain it easily. Our technicians use different methods to extract water wherever it occurs, and in whichever form, we find it in your home.

Our equipment ranges from extraction equipment of both liquid water and humidity in the air. Heating the interior of your home in various locations, as needed, helps make water evaporate. Once it is in the air, we can extract it with desiccant machines. Increased air currents perform a similar task of whisking water out of walls and other surfaces. Continually monitoring our progress by comparing more recent readings with our initial ones assures us of the rate your home becomes dry again.

SERVPRO of Carbondale/Marion wants to help you prevent water damage to your residence. Contact our professional team by calling (618) 998-8828 whenever you have a disaster affecting your home. SERVPRO is always ready to respond to your emergency.

Click here for more about Chicago.

Cleanup After the Storm

5/18/2020 (Permalink)

Storms can bring a lot of damage. After the storm is over, if you want to try and cleanup, make sure the scene is safe to enter and work in. Always be sure there are no more severe storms coming your way and call for help if damage is too much for you to handle alone. Here are a few tips to review before going to cleanup in or around your business or home:

  • Be very careful climbing ladders or working on roofs.
  • Use extreme caution if using a chainsaw to cut trees or branches.
  • Cover leaking roofs before the next rain to prevent further water damage.
  • Remove wet rugs and carpet from floors.
  • Open windows and run fans if you have water damage in your home.

For more information on storm damage to your home or business, call SERVPRO of Carbondale/Marion at (618) 998-8828.

How to look for damage following a storm

5/13/2020 (Permalink)

When looking for damage to your home or business after a storm, it is important to be aware of any electrical wires or power lines down and if they are laying in water. Never enter the area if there are power lines down or exposed electrical wires. 

Damage can occur from wind, hail, flooding, and lighting. So, if the scene is safe, assess the following: 

  • Roof damage – Examine all parts of your roof (shingles, flashing, gutters and downspouts) for dents and pay attention to missing granules on asphalt shingles (as well as cracked, broken or bruised shingles).
  • Windowsills/window casings/siding – In addition to dents and dings, other signs of impact from hail include exposed surfaces or chipped paint/material (such as wood).
  • Air conditioning unit – Since this appliance is generally kept outside, it’s susceptible to hail damage and may need to be completely replaced depending on the extent of the storm damage. Look for smashed or damaged fan blade and consider having a professional inspect your AC unit to determine if any coils or internal parts are significantly damaged.

If everything seems fine on the outside, don't forget to look for inside clues. 

  • Foundation – Storm damage – mainly in the form of water damage/flooding – can impact a home’s foundation because water seepage can cause expansion and cracking which can severely compromise your home’s structure.  
  • Ceilings/Walls – Water damage will appear in the form of water spots, discoloration or changes in texture (such as sogginess and expansion). Leaks in the ceiling could indicate storm damage from wind and heavy rain, especially if a tree has fallen on your house.
  • Doors/Windows – Strong winds can blow out window panes (usually caused by flying debris) or knock down trees which can break through windows or doors. Exterior damage can include shattered glass, dents to windowsills/window casings, broken door frames, unhinged doors or significant cracking

In the event of any of these signs of storm damage, it is important to take care of it fast. Call SERVPRO of Carbondale/Marion today for any of your storm damage needs at (618) 998-8828.

Did you know this?

4/28/2020 (Permalink)

We all may think we know "enough" about tornadoes; I mean, they are big, scary, and UNWANTED. But, did you know.........

  • The winds of a tornado can reach speeds of up to 480km per hour 
  • In extreme cases, tornadoes can last several hours and cross distances over 150km!
  • Tornadoes are measured using the Fujita Scale (or F-scale), ranging from F0 to F5, with F5 being the strongest and most destructive.
  • Most of the world’s tornadoes occur in the United States in what’s known as Tornado Alley. Stretching from West Texas to North Dakota, this area can see more than 200 tornadoes each year!
  • Tornadoes can be invisible until they pick up dust and debris, or a cloud forms within the spinning funnel.

More facts about tornadoes can be found at https://www.natgeokids.com/za/discover/geography/physical-geography/tornado-facts/

Let us help with your fire damage

4/23/2020 (Permalink)

Sometimes, fire damage to your Southern Illinois home may barely touch the interior but leave significant scars on the exterior of the building. When this happens, the restoration process may be less intrusive and more simple to go through, but a major amount of work remains to be done making sure that discoloration, smoke damage, and necessary reconstruction work all receive the attention they deserve. SERVPRO of Carbondale/Marion's team can help you handle all of these tasks and more and even take some steps to prevent against fire damages in the future.

Restoring Color
One of the most important ways our experts can help you to restore your home after fire damage burns its exterior is to bring its color and appearance back to the way it was before the disaster. Thanks to efficient fire-specific cleaning methods and fast repainting efforts, we can remove any visual signs of damage your home may have received from the incident. If you feel uncomfortable with having our team work on your home, ask us to show you the extensive list of certifications that every SERVPRO employee receives.

Deep Cleaning
Our cleanup efforts extend well beyond the original sites of damage. Smoke odors and residues can travel quickly around and inside of your home, sometimes giving a section of the building interior a smoky odor despite there being no visual signs of damage. Our thorough cleaning regimens and smoke odor removal work can keep your home scrubbed free of even the smallest and most hard-to-handle fire and smoke residues.

Minor Reconstructive Efforts
Sometimes, some limited reconstruction may be necessary even when smoke and flame never touches the inside of your home. We can help you to make minor repairs such as patching up holes, replacing porch materials, and trimming trees to eliminate any sign of what might have happened before.
SERVPRO of Carbondale/Marion brings friendly faces, years of experience, and affordable restoration services to your home when you need them the most. Call us anytime at (618) 998-8828.

SERVPRO Responds Quickly

4/23/2020 (Permalink)

Many residents in Southern Illinois enjoy setting off fireworks during the summer monthsespecially The 4th of July.  Sometimes things go wrong, however, and cause injuries to people or damage to property.  When areas outside your residence sustain damage in this manner, pests such as rodents and insects can come inside your dwelling all too easily.

If your home or business sustains fire damage in this manner, the holes burned into siding can seem minor.  However, rain water does not require large openings to infiltrate your home.  SERVPRO prepares our technicians according to IICRC standards to mitigate such situations adequately.   
Rainwater can also substantially damage insulation, wiring, and interior walls.  If burnt out areas occur around second story levels, water can damage ceilings, also.  Our SERVPRO team can remove affected areas of siding and help you locate matching sections. 
In homes where fire damage causes more extensive damage than just a few minor holes, SERVPRO employees are also able to remove the damaged materials so replacement work can happen more easily.  Often, though, we find that cleaning materials first reveals minimal damage that does not require this extra cost.  Saving our customers money through restoration by cleaning instead of replacement of materials means making everything "Like it never even happened," can cost considerably less than expected. 
SERVPRO of Carbondale/Marion wants you and your family to enjoy a safe and fun 4th of July.  When fire damage from any source causes your home damage, call us at (618) 998-8828 so we can help you protect your home. 

We are Proud to Serve You

4/23/2020 (Permalink)

Reviews like this remind us why we do what we do. SERVPRO of Carbondale/Marion focuses on their relationships with each individual that comes our way. We strive to highly please every home or business owner that calls on our restoration services. 

Your opinion matters to us. As a business, we want to highly satisfy every single customer. We accept your opinions and learn from them! Please contact us and let us know how we did at (628) 998-8828. 

Other ways to leave a review is on Facebook or Google reviews. Each month we have a drawing for the good reviews to choose a winner for a gift card. We want to hear from you, so give us a review for your chance to win our monthly review drawing! 

SERVPRO of Carbondale/Marion is proud to serve such an amazing community!

How to Prevent Mold in your Business

4/10/2020 (Permalink)

When you own commercial property in Southern Illinois, it can be difficult to stay on top of everything that goes on in your building. Being vigilant about mold removal and prevention, however, can save you a lot of time and money in the long run. Here are four tips on how to prevent mold and how to handle it quickly if you do find a growth in your building. 

1. Keep Building Clean

Mold can feed off any organic material, particularly when it is accompanied by excess moisture. Make sure spills are cleaned up quickly and thoroughly so that fungus doesn't have a chance to thrive under your carpet or floorboards. 

2. Keep Building Dry

Commercial mold cleanup specialists recommend monitoring your building's moisture level to reduce the chance of mold growth. Humidity should always remain at 30-50%. Dehumidifiers can be placed throughout the building to help keep the moisture level in the air where you need it to be.

3. Repair Damage Quickly

Mold removal isn't something you want to wait to do. As soon as you identify a problem, you should have professionals who specialize in mold remediation to assess and resolve the issue. They can also help you make a plan to prevent mold in the future.

4. Communicate With Staff

You can't be in your building all the time, so it's important to communicate with the people who are. Your custodial staff is a great source of information on what is going on at your commercial property. These employees are the most likely to notice problems early so that you can call someone to fix them.

While preventing fungus growth is likely your preference, mold removal can usually be a fairly quick process if you catch it early enough. Taking care of your building and communicating regularly with those who help do so can ensure that you are aware of any issue that occurs.

If you notice mold in your business, get it taken care of fast and professionally by calling SERVPRO of Carbondale/Marion at (618) 998-8828.

Spring flooding?

4/9/2020 (Permalink)

Wow! March and April has brought in the rain with Them! 

As many counties in the Southern Illinois area are under a flash flood watch, SERVPRO of Carbondale/Marion wants you know know what this means and how this can be a problem for some of you. 

So what are the terms used for flooding and what exactly do they mean?

  • "Flash Flood Warning: Take Action! A Flash Flood Warning is issued when a flash flood is imminent or occurring. If you are in a flood prone area move immediately to high ground. A flash flood is a sudden violent flood that can take from minutes to hours to develop. It is even possible to experience a flash flood in areas not immediately receiving rain.

  • Flood Warning: Take Action! A Flood Warning is issued when the hazardous weather event is imminent or already happening. A Flood Warning is issued when flooding is imminent or occurring.

  • Flood Watch: Be Prepared:A Flood Watch is issued when conditions are favorable for a specific hazardous weather event to occur. A Flood Watch is issued when conditions are favorable for flooding. It does not mean flooding will occur, but it is possible.

  • Flood Advisory: Be Aware: An Flood Advisory is issued when a specific weather event that is forecast to occur may become a nuisance. A Flood Advisory is issued when flooding is not expected to be bad enough to issue a warning. However, it may cause significant inconvenience, and if caution is not exercised, it could lead to situations that may threaten life and/or property."

(definitions were pulled from the National Weather Service and attached is the link : https://www.weather.gov/safety/flood-watch-warning if you would like any further details.)

These terms all have different meanings and you are responsible to take action as needed to keep you and your family safe when heavy rain comes your way. 

As always, be aware of the weather coming your way and be prepared for any situation. And remember SERVPRO of Caboodle/Marion is always here to restore any damage that may strike your home or business. So protect yourself and we can take care of any other resulting damage.

How does SERVPRO help Commercial Businesses?

4/9/2020 (Permalink)

SERVPRO of Carbondale/Marion cleans, deodorizes, and completes disaster relief in businesses all of the time!

Our crew is fully capable and prepared to tackle multiple situations and your business's home is included on our list! 

Our crew is aware that your business needs to be up and running again as soon as possible. With this in mind, SERVPRO of Carbondale/Marion sends out a professional team to assure your business will be available to the public as fast as they can in a clean and adequate manner.   

Commercial Specialty Cleaning Services options may include but not limited to: 

  • Air Ducts and HVAC
  • Biohazard
  • Carpet and Upholstery
  • Ceilings, Floors, and Walls
  • Document Restoration
  • Drapes and Blinds
  • Odor Removal
  • Sewage
  • Trauma and Crime Scene
  • Vandalism

If you are needing assistance with any of the above listed, contact SERVPRO of Carbondale/Marion at any time of any day at (618) 998-8828.

Is My Fire Damage in Sevierville Big Enough for a Professional Cleanup Company?

4/9/2020 (Permalink)

As many of us spend more time cooking at home, we may increase our risk of a kitchen accident causing fire damage to our home. The flames may affect only one area of our home and leave behind soot and smoke. It can also leave behind a reminder only our sense of smell can perceive. Often, it is the foul smell of smoke and fire that drives us to seek professional help.

 Homes in Southern Illinois can call upon our SERVPRO team for help. Regardless of the size of the fire, your curtains, furniture, and other surfaces may continue to emanate an odor that clings to everything you do. As homeowners, we may venture to the store and purchase aroma diffusers and scented candles from the vast array available. However, our efforts may fall short of neutralizing the odor and eliminating it once and for all.

SERVPRO technicians train in the classroom and on the field to address situations like yours. Our techniques and products are available to deodorize your home are far more efficient than what is available at your local supermarket. Here are a few of the options at our fingertips:

  • Air scrubbers 
  • Odor pellets
  • Ozone generators

The focus of our application can vary from neutralizing odor molecules to eliminating them, and SERVPRO of Carbondale-Marion is your source for them all. Call us at (618) 998-8828 regardless of the size of your emergency and let us leave your home, "Like it never even happened."

Water Extraction from your Home

4/9/2020 (Permalink)

Discovering standing water in your home requires a confident and fast response from the homeowner and the responding technicians. Our SERVPRO team has multiple extraction units for many scenarios, but in most clean water disasters, the electric submersible pump can get the job done quickly and cost-effectively. 

Electric submersible pumps can help up our responding technicians to begin cleanup quickly upon our arrival. Using minimal power from available sources or our generator brought to the worksite, we can remove standing water down to under two inches for more concentrated water extraction from other tools like our wet vacuums. 

Why is the electric submersible pump so popular for extraction?  

  • Versatility and mobility
  • Consistent and continual draw of standing water
  • Quiet operation
  • Does not require ventilation to run
  • Long discharge lines 

Extraction is something that you hope never to need, but our SERVPRO of Carbondale-Marion team can help with efficient and powerful tools like our electric submersible pump. Give us a call anytime at (618) 998-8828. 

Remove Water Quickly

4/9/2020 (Permalink)

Removing Water from Porous Materials in Carbondale/Marion Homes

The permeance of materials can be a crucial consideration for responding SERVPRO technicians looking to dry and restore damaged Sevierville properties. Understanding what areas are most likely to resist water penetration can help to focus drying machines and other equipment at the most absorption-prone surfaces exposed to the migrating water. Our team has multiple tools and equipment that can help with water removal ambitions when our technicians start mitigation, including:

  • Electric submersible pumps
  • Gas-powered trash pumps
  • Truck-mounted, engine-driven extractors
  • Wet vacuums
  • Self-propelled and stationary weighted extractors

During the scoping of the job to get accomplished, our professionals can catalog what porous materials are most in need of water removal. While these materials are among the fastest to become damaged by migrating water, in turn, they are also among the most readily extracted and dried. Much like a towel is more likely to absorb standing water than a wood plank, the towel can also be dried more quickly and efficiently than the plank can. This result makes porous materials a focus of both preventative care for your damaged residence, and a solid starting point for effective drying and restoration.

Carpets and Pads

Carpeting has a high permeance rating, as does the padding underneath it. Removing either the material or the moisture from these areas can protect costlier subflooring damage.

Wood Trim 

Baseboards are often not constructed of the highest caliber wood, making it even more prone to saturation than carpeting and drywall. Restoration is not always possible for these materials, and they sometimes require replacement.


Much like wood trim, there are many times that saturated drywall can be too severely damaged to protect. Removing water and moisture from gypsum can sometimes be costlier to dry than to remove and replace. Surface moisture meters can indicate the salvageability of wall materials.

These are some of the most commonly damaged materials after a water loss incident and the choices that must get made with them. Our SERVPRO of Carbondale-Marion team can help you to make these emergencies “Like it never even happened,” by calling (618) 998-8828.

We continue to serve during this time!

4/8/2020 (Permalink)

SERVPRO of Carbondale/Marion is here to serve you 24/7, even during this time. COVID-19 has caused a lot of worry and shut downs in Illinois. But the one thing COVID-19 has not shut down is disasters. There are still fires, floods, and storm damage that is happening. It is our job to continue to take care of all of you during this time. Our office is services are still available 24/7 and our team is ready to help when needed! Do not hesitate to call!!  We appreciate your support during this time and will continue to come to your rescue when you need us. Call us today at (618) 998-8828 if you have an issue. We will be there as fast as we can! 

SERVPRO of Carbondale/Marion is still ready for any sized disaster! 

Never doubt our SERVPRO Heroes! We will be here for you no matter what! 

We are here to help!

4/8/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today—SERVPRO of Carbondale-Marion at (618) 998-8828.

Why Choose Us?

12/3/2019 (Permalink)

Why Many Insurance Carriers And Adjusters Use SERVPRO

SERVPRO of Carbondale/Marion has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Carbondale/Marion performs pretesting on every loss so we can determine if it can be restored.

Claims Inventory Service
SERVPRO of Carbondale/Marion can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Your Clients
We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. 

Here To Help 
The job of SERVPRO of Carbondale/Marion is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Be Safe Tomorrow!

11/27/2019 (Permalink)

Safety First 

Studies show that cooking is the main cause for most home fires and burn related injuries. With Thanksgiving being the busiest cooking day of the year.  It's good to know some safety tips to have a safe, and happy Thanksgiving holiday.  

  • Never leave food that is cooking unattended, especially when frying or broiling food. The stove should be turned off if you must leave the kitchen
  • Keep anything that could easily catch fire a safe distance away from flames, or hot surfaces. Examples such as; potholders,towels of any material, paper or plastic bags, and wooden utensils.
  • Cooking surfaces should be kept clean to prevent grease buildup.
  • Always make sure to check the kitchen before leaving the home or going to bed.  Check to see that all ovens, stoves and appliances are shut off and stored correctly. 
  • Have a fire extinguisher near by, and know how to properly use it if needed. Also smoke alarms should be checked monthly to see if properly functioning. 

SERVPRO of Carbondale/Marion wishes you a safe and happy holiday season!  Gobble Gobble! 

Prevent Your Pipes from Freezing!

11/25/2019 (Permalink)


Short- and Long-term solutions for low temperature plumbing problems include:

  • Locate and seal cracks and openings in the walls, attic, basement or crawlspace.
  • Weather strip and caulk around crawlspace doors and basement windows.
  • Make sure your home is properly insulated. Pay special attention to areas where pipes are located.
  • Insulate unprotected pipes and don't leave gaps. Pipe sleeves simplify the process. Keep the pieces tight against each other and seal the slits and joints with duct tape.
  • Install storm windows over basement windows or replace the old windows with energy-efficient alternatives.
  • Find your main water shutoff so you can turn off the water quickly if needed. Locations vary — look in the crawlspace or basement where the water supply enters the house, inside a water meter box directly outside the house or near the water heater.
  • Open cabinet doors under sinks to let warm air flow around the supply lines. Move any cleaners or other chemicals out of the reach of children.
  • Keep your thermostat at the daytime setting during the night. If you'll be away for several days during subfreezing weather, keep it set above 55° F.

Don't Let it Sit, Call us Fast!

11/24/2019 (Permalink)

Did you know that timing is everything when it comes to fire, water, and storm damage. The quicker you can get the problem addressed, the less damage there is going to be. period.

Water leaks within a business can seep into flooring, carpets, baseboards and walls while moving throughout the structure, potentially creating mildew and staining walls. This might seem like a slow damage, but it can cause some of the most expensive damage.

Quick action is critical in avoiding costly repairs and expensive downtime. No business wants to have down time. The faster you call SERVPRO of Jefferson, Franklin, & Perry Counties the faster we can get there, and the cheaper it will be for you. Which is best for everyone.

Our SERVPRO of Carbondale/Marion team understands that a damage event can not only disrupt your facility, but it can also interrupt day-to-day business functions- possible closing the business and ultimately affecting your revenues. Our goal is to get in there and take care of your facilities damage as quickly as we can. 

We are here to make it "Like it never even happened."

SERVPRO Commercial Cleaning and Restoration

11/19/2019 (Permalink)

Part of mission at SERVPRO has been to create a team of well-trained and experienced disaster recovery technicians, certified in a broad range of remediation, mitigation, and restoration specialties. Our team far exceeds our expectations and we are grateful for their devotion and desire to serve others here in Southern Illinois. 

Emergency preparedness planning can be a useful tool for our area’s businesses. We offer the SERVPRO Emergency Ready Plan and Profile (ERP) as an opportunity for our managers to view and assess your premises and operations before disaster strikes. Abby Carrie is the head of our Emergency Ready Plan team and she will go to any business and create one for you and your business at zero cost. Using your input via mobile app, she will devise a personalized digital response plan that lets our crew hit the ground running if a catastrophe occurs.

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Call SERVPRO of Carbondale/Marion at 618-998-8828 today.

Be Prepared this Winter

11/19/2019 (Permalink)

Why is a Frozen Pipe a Concern?

  • When water begins to freeze, it expands. This can cause both plastic and metal pipes to burst, possibly leading to significant water damage to your home or business.
  • Since water expands when it freezes, it puts unwanted pressure on pipes.
  • As water freezes, the force exerted from the expansion can cause a pipe to burst, regardless of the strength of the material.
  • You may not know you have a burst pipe as the water has turned to ice. Once the temperature starts to warm and thawing begins, leaking and flooding can occur.


The key to avoiding costly secondary damage is to handle every water problem as a real threat to your property with proper mitigation. Our SERVPRO of Carbondale/Marion team has the equipment, training and experience to find and dry unseen water before secondary damages occur. We begin removing the standing water from your property with extraction methods, and rapidly dry your structure and contents with dehumidifiers that lower the indoor humidity levels, so your building dries out quickly. When time matters, technology and equipment must be counted on to perform. SERVPRO of Carbondale/Marion professionals will answer your call with rapid action and a full arsenal of drying equipment.

October Means Halloween Decorations!

10/4/2019 (Permalink)


Halloween is for costumes, candy and fun! No one wants their fun to be spoiled by a fire! SERVPRO of Carbondale/Marion wants everyone to have a fun and safe time this Halloween! We have a list of safety tips below provided by the National Fire Prevention Association.

  • Candles - Refrain from having an open flame. Use battery-operated candles or glow-sticks in your jack-o-lanterns.
  • Costumes - Choose the right costume. Stay away from long or flowing fabric, and skip extraneous costume pieces.
  • Decorations - Avoid flammable decorations including dried flowers, cornstalks and crepe paper that are highly flammable. Keep decorations away from open flames and other heat sources, including light bulbs and heaters.
  • Exits - Remember to keep all decorations away from doors so that they are not blocking any exits or escape routes.
  • Smoke alarms - Make sure all your smoke alarms are working and up to date.
  • Visibility - Provide flashlights to children or have them carry glow sticks as part of their costumes. Make sure if a child is wearing a mask that the eye holes are large enough to see out of them.

 SERVPRO of Carbondale/Marion wishes everyone a fun and safe Halloween!

Storm Damage Clean Up

10/1/2019 (Permalink)

SERVPRO of Carbondale/Marion is a family owned and operated business and we are proud to serve our community along with other communities after storms hit cities all across the United States. 

All large loss teams are supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference between us and the other companies...is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. 

SERVPRO as a whole has served clients in the commercial industry in some of the following areas:

  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities
  • The Pentagon

Here at SERVPRO of Carbondale/Marion we are ready to serve any area that has experienced storm damage. SERVPRO has teams across the United States ready to tackle any size disaster. Our training, technology, and equipment is next to none and our crews are the best out there.

Give us a call today to tarp your roof or board up your windows.



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